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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 743 Showing 14,841-14,860 of 38,694 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed tv without any trouble

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a nice job with the TVs, no hassles and easy mounting.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was AWESOME installing my TV and Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed the tv and mount from my parents house and put it up in my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it installed. Appears to be solid and secure.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must, especially if you want the set mounted. It was a pleasure wathching a very professional Geek Squad tackle the unpacking, mounting and installation of our 65" OLED TV. They answered every question we had. Hooked it up to our Spectrum account, got everything operational and showed us how to operate the remote control. I am an IT geek from way back, but it was a pleasure to watch these Geeks in action. Professionalism in action!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Very polite and punctual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did the set up and installation perfect but when I askes questions about installing my virus protection and fire stick they said that wasn't on the contract.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do NOT Mount or Setup your TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly mounted my TV and then set it up according to the protocol: connected to internet and made sure that my apps had transferred. Once completed, he went over the process of accessing the apps, asked for questions, and then gave friendly advice based on my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent did a fine job of removing the ol TV and mounting the new one. I was very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my television and connected to all my devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed my 36" tv mounted on to the wall. The Best Buy person did a good job and was very friendly. However, he wasn't able to program the tv because the remote had batteries that sat in it for 2 years and the batteries were bad. So, unfortunately I paid for this service but didn't get it done for me. My fault, but very frustrating!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys did an excellent job! This is not the first time!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys, showed up on time and very quick installation, thank you

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Good mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best mount I love the full swivel and holds my 75 in tv perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my TV very quickly and efficiently. Thank You Geek Squad for your help

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always prompt, polite and neat. I will only let them install in my house

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    65in. TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents did a wonderful job mounting my 65in. TV. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who installed it were very professional and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad, they did a great job. Came to my house an mounted my tv an connected my sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad where very professional experience to the job at hand. Cleaning up behind themselves.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job on installation and removal Helped with setup also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad People

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time we have had Geek Squad service it has been great. This time due to the virus, extra precautions were taken by both employees who came to our home to install the new TV. They removed our old one. Installed the new one on our existing wall mount. They set up the TV with all our streaming services and showed us the basics of use. Very pleased with excellent service. We have the annual contract and find it very useful and will continue.

    I would recommend this to a friend