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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 745 Showing 14,881-14,900 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was quick and obviously knew what they were doing. Cleaned up and hauled away all the empty boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV MOUNT ON WALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied! Geeksquad installed my tv mount and tv! Great picture quality

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service from the purchase to the installation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation - Well Worth It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 2 install sessions and both were Great!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Can’t go wrong with GEEK SQUAD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rocks! There’s really nothing more to say! Professional, kind and courteous and respectful of our home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came right on schedule and were very professional and neat, they performed all that was expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly agent mounted TV and was very helpful in telling and showing me how remote worked and about all the extras on the TV. The agent arrived on time and had everything done in a very timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV and wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, great service, quick, with perfect mounting and all operating as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Very professional and honest. Very knowledgeable and willing to help with all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thanks Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, knowlegible, super friendly, great job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Moved tv to differnt location

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents moved our tv and connected all devices.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Mohammed was very courteous and an efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd time around was the charm On time & professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Super fast quality installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome guys, super friendly and professional! Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Outdoor tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my outdoor tv and sound bar perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Set up Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up team was what really made the deal. The team was so fast, so responsible, so thoughtful and helped make sure everything was set up properly. I was truly impressed. I will continue to work with Best Buy and I have continued to have great experience

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional who did an outstanding job installing and mounting the TV. Worth it for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 1 out of 5 stars

    Horrible Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company that came to install was great and tried their best to compensate for the mess Best Buy and Geek Squad created. Geek Squad did not come it was a third party. We purchased our 75 inch was told they were coming to install on a Wednesday as well as picking up and disposing 2 other TVs. Wednesday came they did not install nor did they take the TVs to dispose. We gave specific instructions that the 2 TVs were large. They came saw the TVs and said they were too large and were not going to pick up. I called waited hours to get someone to reschedule me for a Sun. Sunday came they picked up the TVs but still did not install. Install was moved to Monday. Monday came and without notifying me they rescheduled for another day. At this point I’m beyond furious and just want a refund. My husband works for Walmart and could have gotten a better deal but but decided to pay a little more bc the TV was supposedly in stock. After requesting to speak to several managers and NEVER getting a call back after being promised I will NEVER shop at Best Buy or add on Geek Squad. Worst experience!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous installation. Came ahead of time and completed the task with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Tv installation and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job and after completion of the job they clean the surroundings and give me some instructions...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my surround sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and efficient. On time had us hooked up and rolling in no time. Very professional.

    I would recommend this to a friend