Customer Ratings & Reviews

I paid $249.00 for he TV installation/set up and $99 for Soundbar installation and set up at the Appleton WI store. I had a friend come to my house to enable the technician to do the work as I am in the middle of the move to my new place. The equipment was mounted but no set up was done and all boxes were left for me to dispose of. The website and the folks at the store stated after the installation and set up w ere complete the technician would clean up the area. As I was living 850 miles away at the time i tried to reach the store to discuss the situation. You cannot get to the store via telephone, you are directed to a call center. The call center couldn't help as the purchase was done at the store. Ihad the call center employee contact the store manager and ask him to call me back. I was told he would call back momentarily. It has been a week with no call back. In addition I was sent a survey on my experience. I stated the above. The survey asked if I wanted Best Buy to contact me. I asked for a call back no call back through this channel as well. This has been the most frustrating purchase I have ever had. I would in no uncertain terms tell the consumer that Best Buy does not live up to its obligations and makes no effort to make things right on a $5000 purchase. Shop local with professionals, not amateurs

The Geek Squad did a great job at installing my 75” TV on the wall and we’re very professional and friendly!

The technicians were very helpful and efficient during the installation. I was even given some helpful tips on the setup of my receiver as well. Kudos!

They were fantastatic. My tvs look great. They called before they came. They were on time. The install was smooth and they cleaned up.

Excellent job and very nice people , good communication and skill.

Great service and install was fast and looks so good.

Excellent service definitely recommend to family and friends

Russell and helper did a fine professional job mounting and Installing my 85 inch Sony. Connected all components

They're ok I had surgery 3 months ago but if You can probably do it yourself and save some money

Excellent I am so please with this installation looks very nice ….. … awesome job

Geek squad ensured spent time to ensure that my new tv was mounted and worked with my Sonos arc setup

The agents mounted my TV efficiently and made sure every component worked properly.

Excellent! Showed up earlier than appt due to a cancellation and had my TV up where I wanted it in no time!!! So happy I got this service.

Love the Geek Squad. So glad we made this decision. They did an amazing job today. Very nice and knowledgeable.

The installers were very professional & navigated all the controls on remote for me.

They were prompt and did the job quick and very well done!

We usually hire a handyman to get all of her work done around the house when we purchased the TV Best Buy. They offered the service and they said that we would get service from the geek squad. It sounded good so we decided to go for it. However, the service we received was not what they advertised. The workers I came to the house were rude. Did not wear a uniform and were definitely not Best Buy employees. They didn’t finish the work on time on the first day so they came back a couple days later the TV that they installed are not properly installed. One of them is tilted and the other one was meant to be flushed against the wall and it is not. The third, we did not let them finish because they made a hole in the drywall . It was an overall terrible experience. This would be our last time installation from Best Buy.

Exceptional customer service. They observed proper social standards for covid19. They were complete professionals as they put up the TV.

Quick and great service. Fast and friendly customer service.

The agents mounted my television and connected my other products. They were efficient and knowledgeable. I enjoyed having them in my home.