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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 754 Showing 15,061-15,080 of 38,692 reviews
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and showed up on time! I’d use the service for all my installations.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Unbelievable!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is AWESOME!!! They made sure everything was perfect and that I understood everything before leaving

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squid installed my TV quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and all connections quickly and showed my how to use the controls for maximum use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of my 85" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation process was carried out with care and precision.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Couldn't ask for a better TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was mounted easily and the technicians were great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very quick and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came, carefully measured the TV, asked me where I wanted it and how high. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job, professional and extremely knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time, very friendly and was able to mount our tv exactly where we wanted it.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    My clothes washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men installed my washer, balanced it and left no mess. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service delivered was professional and swift!! The tech made sure to discard all trash.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy install. Everything set up and working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the rep was quick and installed it perfectly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a slight mix up on the website and the rep said he was double booked. He checked to make sure my time slot was correct and moved around the whole schedule so he could install my TV. Sometimes the best customer service isn't about the actual work performed - he made what could have been a frustrating situation into one that was professional and easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are excellent wall mount installers!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did an awesome job installing the wall mount and the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd time's the charm.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First service was NOT good -- but when I spoke to a manager, she made it right by sending out techs who took their time and made sure everything was set up correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tv instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helpful explained how to use the TV

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The day of my install the two guys came were super nice set it up for me and answered all my questions great experience

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was great. He was nice and professional and did a great job. Prompt. Very pleased with the knowledge and skill.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The two gentlemen who helped, did just that.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, called before to make sure we were there, set everything up and have no issues. Perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 TV Installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeksquad representatives did an excellent job installing 2 Samsung 65” and related Sonos surround sound systems. They represented themselves & Best Buy at a high level. Very qualified & knowledgeable. Effective & efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad is fast and precise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who mounted my tv were so nice and did the work in a timely manner!

    I would recommend this to a friend