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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 787 Showing 15,721-15,740 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job the men did. Very professional and kind. Keep up the great work

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very great! Made sure we were happy before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was excellent, The rest of Best Buy was the single worst customer experience of my life. took a month to get, 4 times it was pushed back. Nobody could give me an answer, and now after all of that, no one is getting back to me on the refund and the broken remote.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, knowledgeable, and courteous. Definitely made the right choice in using this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were friendly and very knowledgeable. They handled everything with care.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a fast and efficient job mounting my 75” TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great overall experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came and mounted the tv and hooked it up to tue sound system etc, and because it turned out that the mount I selected wouldn’t work with the type of walls I have (I live in an old renovated factory building), they were able to use the existing static mount, and then come back a few days later to install a different movable mount and position it precisely where I wanted it!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek's take away the pain of mounting a TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was mounted quickly and after the drilling, there was no mess anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edgar and his partner were so courteous, skilled, careful, respectful of hardwood floors by wearing plastic booties and so friendly and enjoyable to talk to and connect with. The best experience we have ever had with a geek squad team. Edgar and his partner are two men you should be proud of to represent your company! With respect, Hana and Howard Fineman

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad don’t waste no time they get the job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love this!!!!! I would definitely recommend this purchase to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician gave me options to installation placement. Friendly and fast installation with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad employees set my new tv up with ease. Explained everything in detail

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pictures good color and sounds for in house use

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Techs did a very good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a very good job mounting our TV's and installing wall power kits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installers went above and beyond installing my TV. Both were friendly and helpful with all my questions. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained every step and installed the tv perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed quickly and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech mounted the TV to brick. He had all the necessary equipment and expertise to mount the TV quickly and made sure it was functioning properly. The TV will be used for streaming only so the Tech made sure the connection was correct. Very happy with the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from our installers! They were professionals and friendly. Our mounted television looks awesome in the space.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad set my TV up quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge. Respectful. On time. He took his time setting it up right. Patience with me

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product reliable easy to install durable and holds large television without problems

    I would recommend this to a friend