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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 790 Showing 15,781-15,800 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. I made a great choice hiring the Geek Squad to do my install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical of the job they would do mounting my TV, but they did an awesome and very professional job. Very pleased with them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by Contractor!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractor hired by Best Buy did a fantastic job. He connected the hearing device to the back of the TV. He deserves 15 Stars. And I don't know that my store Geek Squad deserves any stars. The original appt. was canceled twice without any explanation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Mounting of Large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job, perfectly straight and centered over the fireplace!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome crew and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great and fast. Never had a better and more professional installation crew than these guys. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came out was great and very professional this guys deserves a raise he was awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent. They did a great job mounting the TV over my fireplace. Very professional and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    GS tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad showed up on time and did a nice clean install and TV set up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up everything perfectly and cleanly. Answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “Geek Squad” guys were on time, organized and knowledgeable. They showed/explained about our new TV’s operation. They made sure to answer any questions we had. They moved our old TV to its new location and packed up all the boxes and trash before they left. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time & provided superior service. I’m extremely pleased with the outcome.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technicians from geek squad are the best installers they did my tv mount quick and with care.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and installed 86 in tv and sound system. And did a great job and were quick

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was mounted correctly. Works great. Very convenient. And it was easy to take the TV down after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75" TV Setup and Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sky did a great job of pairing the TV with the system we had!!! She measured the space to make sure the TV was centered in the space. So, the mounting was perfect. The Geek Squad is lucky to have her working for their company! She kept working until everything was working properly. Thank you Sky!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had TVs, appliances installed never any worries, excellent work, above and beyond! Love the service!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both guys were very friendly and thoughtful. Did the job quickly and very efficiently. Would highly recommend them The only odd thing was l selected the 7:00am window to 1:00 pm and was told on by the installer that he didn’t even start until 9:00 As it was they didn’t start until 12:45 just fifteen minutes before the window expired Why does Best Buy offer a 7:00am window when they don’t have the staff start until 9:00am

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Professionals agents, Showed up on time with product and ready to work..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exemplary installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installers were great. They wall mounted the huge TV and connected all my equipment. They then adjusted the settings and explained everything. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent and knowledgeable personnel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert geek squad personnel mounted and set up my 65 inch tv. Then they gave me a quick tutor on the operation of the set.

    I would recommend this to a friend