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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 815 Showing 16,281-16,300 of 38,692 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my 65" Vizio installed on my wall with a new mount. They did a fantastic job and it looks great.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Went smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and down right with no mess most importantly . The price was steep but worth it .

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a Great job mounting my 75 Inch tv. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my tv instantly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv perfectly without any glitches.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks better than before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I’ve mentioned in one of my other reviews regarding the set up, it’s a good alternative to having the cables just dangling behind the TV. However, it doesn’t completely hide away their cables as they have to come out of the wall somewhere to connect to the power outlet. I’ve had three TV set up, two of them where the cables were hidden, and one of them where the cable wasn’t hidden. Her geek squad information, the basic installation includes them neatly tying down the cables, but it’s still an eyesore for them to just dangle down the wall. The other two rooms look much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first agents went the extra mile by moving my existing tv upstairs and wall mounting it. However, I realized after they left that I coudn't get my tv antenna channels. I had to call a second person who pointed out that the antenna cable wasn't connected to the tv. The five stars are for the two pairs of installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very pleased with the customer service as both techs were extremely professional and informative. Top notch quality service all around!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    As always Geek squad does it right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always great. They are knowledgeable and experienced. They always have the answers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Install of my 75”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Service. Very Profeasional. Very Satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew took care of everything; disconnecting the old, reconnecting the new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 4k TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture quality! 4k picture is stunning.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up for our television and professionally installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that hung my 86” tv were very quick and professional. It was great seeing two women hang it. Thankfully the crew hanging it called a few days ahead of time so I could put an outlet and run HDMI cables in the wall to keep everything hidden and they informed me of exactly where to put everything to help them out and have a nice clean look. I highly recommend the service if you’re having a large tv installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were professional and friendly with great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice video. The geek squad was great. They were fast and and showed us how to operate new features. The also cleaned up the area around the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice people, installed my TV quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional, neat and very sharp. I would recommend them anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad installed my tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv. They did a good job. However they didn’t connect everything, such as my speakers my husband had to do it when he came home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Premium TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This could be very helpful for most people. I had some requests while purchasing this with my TV, i asked that Geek squad come do the install they said yes of course, then I asked if I had a wall power kit would they install since this is premium they will run the cables behind the wall, they also said yes. Well the day came the guys show up with the TV I automatically notice there shirts say something other than Geek squad but ok could just be the guys shirt, so I proceeded to let them start opening everything then we reviewed what is to be done and I show them my in wall power kit, he says thats not on the order list and that is an extra cost.... ok so I have the premium mount package you have to cut 2 openings in the wall anyway why can't you install this for me? I'm sorry thats an extra cost he said, so then I proceeded to tell him the 3 people I talked to prior to this said if I ha e the kit you would install it. So that's when I ask him if he is a 3rd party or with the squad and he tells me he is a 3rd party contracted through bestbuy. So I tell them not to worry about it i will take care of it, and i installed the tv on my own while talking to bestbuy about what I was told and what I got. Well they told me why yes it is an extra charged to install the eall power kit not sure why the other 3 bestbuy employees told you they would do it, and we are sorry not sure why the geeknsquad did not come out to mount the TV for but we can reschedule. So long story for... if you are ok with anyone mounting it go for it but be sure you get everything on paper take no ones word for it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly Geek Squad people. Knew just what to do. Finished quickly.

    I would recommend this to a friend