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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 824 Showing 16,461-16,480 of 38,692 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was great! However, not pleased with all of the additional cost for power cords, in wall power extension, cables, that were added on to the install cost.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mounted easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted tv in minutes and made sure everything was working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I have had Best Buy come and mount a flat screen. The representatives have always been very knowledgeable and helped me get the tv up and running. Since this is my first flat screen and streaming with Xfinity the representative was very patient with all my questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 84” tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service come on time easy to understand, provide all needed n very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very nice and polite! They showed up on time and very knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well done, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation. Courteous, efficient and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for for people like us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot say enough about the setup crew. They came in, removed the old TV, brought in the new TV, & discussed the best way to set up our unit. e made a change in the mounting so that the TV could move around more if we decided later, help us decide on things we really didn't need & set up the W-Fy to improve the reception for the best quality. Their professional help was wonderful as well as making sure we understood everything. I am so happy with everything!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV and sound bar and subwoofer installed without a hitch and the guys were very personable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was great! Very helpful and friendly. He did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 9 year old 32 inch TV to a 65" smart TV. The size of the box alone was imposing to me. The two guys who did my install were seasoned pros and had the new set and sound bar mounted and programmed very quickly. When we hit a snag with slow internet connection, they coached me on what to tell the cable company. Then they gave me a quick 'how-to' lesson, and cleared out all the packaging materials. So happy I used Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Vacation home TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our winter guests we’re there when the Best Buy crew came and installed the TV and mounting system. Our guests said they did a great job on the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service 3-19

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount for my television was excellent and they measured it correctly, and I still had the space that I needed other items.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mounted Quickly and Effeciently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and efficient. Both technicians did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd time using GSM to mount a tv. They arrived on time and got to work. The main installer was knowledgeable, professional and went the extra mile to ensure the service was excellent. The sidekick installer could use some coaching but I suspect he was in training. He made a few akward comments regarding our electronic brand choices but seem to know very little about them. I won't hold that against GS as ultimately the performed the service they were paid to do.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Premium TV Mounting. Techs came out, very professional, and very timely. Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents where able to install my equipment fast and where able to explain what they where doing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They cane in know what they were doing measured found studs, set it up and left it perfect. A+

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Good mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these mounts, one for 55” tv and one for 75” tv. Looks good with both sets.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very good installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job on the installation and in being cautious of safety.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad 77inch TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those Geek Squad guys were great, very professional, and did an amazing job.

    I would recommend this to a friend