Customer Ratings & Reviews

The squad mounted and connected all tv's and all equipment. They were friendly, professional and super helpful. They helped with app installation and helped to connect smart home devices. They went above and beyond to answer any and all questions. They even returned to verify their answers.

Agent did a outstanding job real friendly easy service!

The agents who showed up were great - no issues there. Instead, the problem turned out that the studs in my wall were metal and they weren't allowed to hang using those. (The TV I purchased had instructions for how to mount in that situation - including a separate kit for doing it.) So my issue is with the process involved with the TV mounting. I'm not sure how to best address this issue. I suppose the installation crew could have a plan for mounting whether the studs are wood or metal. That seems like an easier solution than having someone come to the house a day or so earlier to check whether the studs are wood or metal. If you're interested in the actual installation, we did it using input from a couple of sources. First, we got a piece of 3/4" thick plywood and mounted that across three of the metal studs. (The TV mount only uses two studs.) This allows the weight of the TV to be spread across all three rather than just two studs. We used screws/brackets specifically designed for metal studs to secure the plywood to the wall. From there, we attached the TV mount to the plywood. Once secure, the TV went on easily. No issues so far with the mounting.

I had a TV and amount installed. The guy was very professional and helpful. He answered every question I had he set up the TV show his how to maneuver through it provided us a number to call in case we needed help he provided excellent service I would definitely recommend.

Efficient, professional and courteous installer, couldn't believe how fast and accurately he worked!

The agent got here on time and put it up with no problem, even with the direction I gave him,

The agents were polite and professional. They installed my tv in a timely manner.

Michael and Chris were very professional and helpful and cleaned everything up after like they were never here!!! Excellent!!!

Very secure mounting in our brick fireplace. Easy to take down as well

I had a tv with a Sanus tv mount installed onto our fireplace hearth. I also had a Rocketfish universal soundbar mount installed. I mentioned that I would like to get a soundbar at a later date. Techs suggested the Sonos Beam 2 might be a good choice. While mounting the tv one of the techs broke off part of the fireplace hearth. (accidents do happen- and I had the fireplace fixed, I was given their insurance claim information) Later I purchased the Sonos Beam 2 soundbar at Best Buy. This soundbar has a mounting configuration width of 6 inches, the minimum width for the Rocketfish universal soundbar mount is 6.6 inches. I went back to Best Buy to return the Rocketfish universal soundbar mount and purchase the Sanus soundbar mount for the Sonos Beam 2. I asked for assistance. I showed all my receipts and they said I wasn't charged the Rocketfish soundbar mount installation. The supervisor was not timely in resolving the issue and I found rude. I am paying again for removing the Rocketfish universal mount, installing the Sanus soundbar mount and connecting the Sonos Beam 2 soundbar. I think there should be better communication with the techs and the management as far as the which soundbar mounts work with which soundbar ( at the store the supervisor said the rocketfish mount will work with the Sonos Beam 2, "but it will hang".) The techs installed the tv and mount well, (still better communication is Needed) , but a supervisor's rudeness is not.

The Geek Squad was professional, friendly, and patient in determining the perfect spot for my tv!

The agents mounted my tv and set it up. They were very courteous, efficient, professional and helpful. They

The agents were very professional and helpful. The TV looks great on the wall.

I have a total tech subscription, which has paid its worth and more. The techs arrived on time, were courteous, and finished mounting in no time.

Great job mounting this! Better quick and professional. Cleaned up everything.

it works that's all that matters it works that's all that matters it works that's all that matters it works that's all that matters it works that's all that matters it works that's all that matters it works that's all that matters it works that's all that matters it works that's all that matters it works that's all that matters

Excellent service! Bought a great tv and a fabulous price… they came for set up when expected, worked quickly and carefully! It’s why I go to Best Buy!

Everything was great, very professional. But, the tv is not even(straight).

The installer showed up on time, communicated well and put up the TV with the mount quickly. He took the time to show us how to use it and set it up. He cleaned up after he was done and hauled away all the cardboard. Thank you Geek Squad!

The technician installed the device and mounted my tv and set up everything for us.