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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 836 Showing 16,701-16,720 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV neatly mounted, good quality delivery, professional staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service team was quick and efficient in installing the mounting bracket and the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and friendly !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total protect team were awesome ! Friendly on time and helpful ! We had to switch the adress last minute and the customer service on the phone made it happen easily even tho I’m sure he had to do extra work with all of the details we needed to do along with it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Sony TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived at my house and mounted my 55 inch TV. I am happy with the set up.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed my tv connected every thing and even programmed my dish remote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and careful with gloves and masks. Explained as they went. Everything worked terrific. After they left I played with the Harmony remote and found I didn't like it. Maybe with more time it will get better. The remote for the tv works great but has changed the location of previous remote. All in all the Geeks are excellent and did the store proud. I will be using them in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Customer service superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium white glove service from the best at Best Buy. I love this company!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed my TV with care.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. Very professional. Technician was fast. He came prepared.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and Install Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Toby was on time and did a great job!! I highly recommend him.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Did A Great Job Mounting My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV exactly as requested. Only complaint - the tracking app was inaccurate and caused some confusion. Overall, I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job installing 3 televisions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were patient and ensured 100% satisfaction before leaving. I say this because I purchased a Kanto TV wall-mount that would not install correctly without the TV being off-center. Luckily they were able to use my existing Best Buy brand TV mount with end result of a perfectly positioned TV.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad put my TV exactly where I wanted it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and did a great job and cleaned up his mess after he was done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation. Friendly and had to work late because of previous installations

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Quick, Professional and Easy For Me :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers handled the job very quickly and professionally. I couldn't have done it more easily myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron was fantastic! He listened to our needs and totally took care of us. He initially came to hang a 55inch in our movie room and while he was here we decided to schedule him to come back to mount tv's in two additional rooms. He left his card and was very helpful and flexible with our needs. A+ work, very professional and communicative on arrival time and job time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    JRL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job mounting and it works as expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sualled install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fast and respectful with there work thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mount Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy and works very well with a 55” tv. Easy install

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    60 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job hanging my 60 inch tv, fast and friendly

    I would recommend this to a friend
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