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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 839 Showing 16,761-16,780 of 38,694 reviews
  • Rated 5 out of 5 stars

    GREAT CUSTOMER SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have only communicated with the Customer Service Representative. He did a fantastic job. Took care of scheduling my TV mounting appointment that was convenient for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time. They kept me aware of their arrival. The TV was installed. They did trouble shoot any problems with resolutions. I very happy with the service that is why I choose Best Buy because of the Geek Squad was available.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great! On time, courteous & professional.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, courteous & professional. Got the job done, installation & mounting of our TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed and fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for the tv and no issues they sent someone out to fix the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted the tv perfectly and were informative of the whole process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sualled install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fast and respectful with there work thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Profession and courteous spent time explaining how to access apps

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    TV installed quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes. They were very knowledgeable and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service on my two installs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jorge and Connor were excellent, great teamwork, fast installation

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great job! But threw my tv booklet away!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents really did a great job in mounting my tv.. only thing they threw my tv instructions away in which I need to learn my Tv..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Awesome Installing My T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was outstanding! He arrived on time and put on shoe covers before entering my home. Once in, he went immediately to work removing my old t.v. and installing the new one. He was polite and informative the entire visit. I can't say enough good things about him and his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was fast and nice to work with. They had the tv mounted faster than I could have imagined.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time and had both tv's mounted in less than 30 minutes. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast & professional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents took down my old tv & set up my new tv in less than 30 minutes! Thanks guys :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Geek guys are super good at what they do, they mounted my 65” LG Evo with perfect precision in no time flat. It is a special skill needed to get it right. Don’t try and save the money here, let them do it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on time put the tv right up and cleaned up the mess great service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Installed TV Mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV in the living room. It took them some time and they finally got it mounted in. They were kind, courteous, and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    excellent job performed at our home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great professionals, polite, willing to make an extra step, take their time and the result is very visable

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quality service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs finished the installation then tested all to make sure all was up and running correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    DON'T KNOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Total Tech Support was very good. He mounted My TV and connected all my devices

    I would recommend this to a friend
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