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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 846 Showing 16,901-16,920 of 38,694 reviews
  • Rated 5 out of 5 stars

    Kevin and Alex were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given this one star given that it has taken 3 attempts to get my TV mounted correctly. However Kevin and Alex came to save the day. Not only were they informative but took their time to ensure everything was set up correctly. HUGE thanks to them!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a TV mounted before, so glad I did. It really makes the TV area feel professionally completed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    knew all the little tricks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the guys was a trainee. The other was a real pro that knew all the ins and outs. Did a fine job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were efficient and through in their setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely terrific service. Received a call just prior to appointment and they arrived on time. Made recommendations on height they suggested I mount the TV. They even measured out a couple of different options to show us. Once they began work they were efficient and mindful of all furniture. At the end they gave us a rundown of what they did and how to use the equipment. Cannot say enough good things about the service I received--worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    They did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came and mounted my TV did a great job. They went above and beyond to make sure I was satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad installed my TV very quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV very quickly and connected my DVD player in no time at all .Than showed me how to use Some of the feathers of the set.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installation service was quick and easy! I would definitely recommend getting the install service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Premium TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This could be very helpful for most people. I had some requests while purchasing this with my TV, i asked that Geek squad come do the install they said yes of course, then I asked if I had a wall power kit would they install since this is premium they will run the cables behind the wall, they also said yes. Well the day came the guys show up with the TV I automatically notice there shirts say something other than Geek squad but ok could just be the guys shirt, so I proceeded to let them start opening everything then we reviewed what is to be done and I show them my in wall power kit, he says thats not on the order list and that is an extra cost.... ok so I have the premium mount package you have to cut 2 openings in the wall anyway why can't you install this for me? I'm sorry thats an extra cost he said, so then I proceeded to tell him the 3 people I talked to prior to this said if I ha e the kit you would install it. So that's when I ask him if he is a 3rd party or with the squad and he tells me he is a 3rd party contracted through bestbuy. So I tell them not to worry about it i will take care of it, and i installed the tv on my own while talking to bestbuy about what I was told and what I got. Well they told me why yes it is an extra charged to install the eall power kit not sure why the other 3 bestbuy employees told you they would do it, and we are sorry not sure why the geeknsquad did not come out to mount the TV for but we can reschedule. So long story for... if you are ok with anyone mounting it go for it but be sure you get everything on paper take no ones word for it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Everything went very well they were on time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job and even moved the bracket up. They connected all of our devices to it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a sturdy bracket to hang my tv over the fireplace. This was perfect and the set up was pretty easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wayne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men came in delivered, mounted and completed install with great timing and ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came to mount the tv was professional and answered all my questions. My experience with geek squad was a great experience and will continue to use geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and explained the operation of the equipment. we are pleased with the service that we received from BestBuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I gave a Geek Squad Plan & service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all of my components & mounted the tv. Everything works great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. They were professionals. They were on time too.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Went smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and down right with no mess most importantly . The price was steep but worth it .

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    neutral point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys did a great job hanging my tv………!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed 2 TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job. They mounted 2 TVs.

    I would recommend this to a friend
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