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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 863 Showing 17,241-17,260 of 38,692 reviews
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad (two guys) showed up 45 minutes earlier than expected but that was ok. They were very professional in everything they did. One worked on the TV mounting and the other did the sound bar setup. They were done in 1 hour. They programmed the TV and sound bar so I don't have to do anything except turn it on. They even made sure the fire stick and Apple TV were working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys took time to remove a speaker that was in the way and pulled the wires for a new center speaker. They even made a recommendation for the new one. The mount looks and works great! Giving room for center soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and performed the task to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I live in a double-wide manufactured home. Installation on the walls of these homes is a little different than a regular home. The installation by Chris was well-thought-out and he had a great knowledge of the wall structure. Installation was a breeze! We are very satisfied with Best Buy installation of our flat screen TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent installed the TV mount wall and the TV quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two techs came in and knew exactly what to do. They did an excellent job mounting my tv, explained how the mount worked, and cleaned up after themselves. They even had a little custom made cardboard piece to catch the dust when they drilled the holes in the wall. Very nice and personable, thorough and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service Rep installed TV Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hung/installed a TV Wall Mount and then correctly hung our 50' TV. Installer was on time, called the day before to verify appointment time. He had all the correct tools and hardware and found the wall stud with no problems. Agent was friendly but professional. He also wore his all during his appointment. My wife and I were really pleased with the services provided.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen arrived on time, was very professional and courteous and qualified. And was very neat.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my TV and mounting braket they couldn't have done a better job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a quick and professional job. Hooked up my peripherals and sound bar as well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    quickly mounts

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Mount holds my flat screen TV without problems. I had my TV mounted by best buy and they were able to do everything within 30 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. They were professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squad had me set up very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very efficient in setting up my tv. He answered questions and made sure I understood the tv capabilities. Interfaced the new tv with all my devices and satellite service without any trouble. He was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was prompt and very professional. I would highly recommend Best Buy in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time Jonathan has been to our home to install through Geek Squad. He is very nice and very knowledgeable. He respects our home and most importantly is very pleasant and patient with all the question my husband and I have. You have a very good employee with Jonathan.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional I enjoyed the conversation and they did a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed 65” television. The techs were on time, worked fast, left the area clean and were very polite.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy team mounted my TV to the wall quickly and effectively

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing my television and sound system!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    A Geek's Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek squad was very professional, quick and detailed orientated.

    I would recommend this to a friend