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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 867 Showing 17,321-17,340 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love it!!! It's so easy to install. We are very happy customers.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik did a great job. Very knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installer was Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was very knowledgeable and it did not take him long to hook everything up. Well worth the cost!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was professional, friendly, and patient in determining the perfect spot for my tv!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad quick and amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were so professional and did a great job in a short time. Amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and installed tv and wall mount. Tim and his partner were very personable and helpful and did an excellent job. They took the time to explain the tv and remote functions. Couldn't be more pleased with their service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was great re wall mount for 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice guys. extremely clean and efficient, done in less than an hour...they did try to upsell me though...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad overcame a few barriers to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad (Benjamin) discovered previous connection had been covered by a cabinet installation and had to make some cuts to find the cable connection to the TV. He was able to accomplish the task and we ended up with a beautiful installation. We appreciate the extra effort the squad went to make it happen and that they had all the tools necessary to successfully complete the install.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech’s mounted my TV securely without difficulty. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50" TV Wall Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was phenomenal! Called the night before, and then prior to arriving so I'd be available to let him in the house while working. Totally professional, great personality, cleaned up all dirt and dust, and even took the TV box away for disposal! Not much more I could've asked from the technician. THIS is why I go back to Best Buy time and again for my wall mounting work. Great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great work but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person did a great job with the work but I had like a 8 hour window of when they would show up that sucked. When the person called me to confirm a time he said he was 10mins away (didn't help). When he arrived he just realized that he could mount my 75" tv by himself so he had to wait for back up. Outside of that it was good. Work was good. They cleaned and removed all trash. He even had a surge protector he sold me for my TV that I randomly needed last mine. Made up for the craziness. Over all it was good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the TV and sound bar outside as we needed and did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice job! Good guys! XOXXOXOXOXOXOXXOXOXOXOXXOXOXOXO

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service provided great results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be transparent, service was provided by Best Buy 3rd party. I couldn't be more satisfied with the end result. The "tech" was professional and suggested a couple of changes to our original installation plan, which we agreed with. We used this service for a Sony OLED TV. In-wall wiring isn't something I have for all our TVs, but for this one, it too was worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was so nice and put my tv and show me how yo use it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed quick and perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed quick and perfect! I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician was very pleasant and got the job done efficiently, I'm very happy I decided to use the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a super good job connecting my tv. Pleased

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good service. First time I have used them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and personable. Installers. Very impressed

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great guys to work with

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very professional and do the job just right. I would recommend geek squad anytime

    I would recommend this to a friend