Customer Ratings & Reviews

So far I have only communicated with the Customer Service Representative. He did a fantastic job. Took care of scheduling my TV mounting appointment that was convenient for me.

After having a tv mount that you couldn't get your head behind the tv, this is great.

They did a great job. Good communication prior to arrival and quick easy work

Installation was quick and easy and done professionally.

Mounted my TV and sound bar and tied up the wires in a neat appearance

I had the Geek Squad set up my TV as it was a high-priced item that weighed a lot and I wasn't taking any chances with it arriving damaged or damaging it myself. The installers were nice and polite and replaced an existing TV over the fireplace so I thought it wasn't going to be a big job for them. However, they wouldn't run a new upgraded HDMI cable (that I had purchased separately) through the walls saying it was out of scope of the standard installation. More annoying was that when everything was hooked up the audio just wasn't working through my receiver using the ARC outputs. The installers simply attributed the issue to ARC being inconsistent and an unreliable hook-up in general. I disagree with this as ARC has become the primary method of audio hook-ups these days and has better potential than the older optical option. They left with me thinking I might have to resort to the TVs own speakers or some other method but within about 15 minutes I figured out an audio setting on the TV that allowed the ARC to work just fine with my receiver. I feel that the Geek Squad installers should have known about this adjustment (I did share it with them afterward). Also, when signing up for the service, if there is a placement and configuration that you must have, be sure to let them know when ordering so that everything can be set up and priced accordingly before the install date.

The guy did a great job mounting our TV. Thanks and we will use again

The Agents mounted my TV's and cleaned up after themselves

The agents mounted and connected my TV to my devices and were very helpful in explaining everything to me.

I had Geek Squad install my 65" Sony TV and I'm very happy with my decision to do so. They showed up promptly, installed the mount, bundled the wires, corrected the connection I had done wrong and were out in less than an hour. By the way, I would strongly suggest you consider the annual program as it almost pays for itself considering the added value benefits. Nice Job!

Good job and after completion of the job they clean the surroundings and give me some instructions...

Professional and courteous people. Did not take them long to set up and answered any questions

Work was performed on-time, quickly and representative were knowledgeable.

Our installation expert was on time, professional, and friendly. He explained how everything works, educated my guests while installing and did exactly as i asked making the frame and controller component completely unified as one unit. His cord management practices are better than expected.

Pölite, efficient, kept to covid recommendations, very helpful.

The installers were pleasant and did their job well. My TV is a wall mount and they replaced the old TV and didn't put marks on the wall or scratch the cabinet below.

They mounted it perfectly and were clean and pleasant. Thanks guys!

Guys did a great job! Did well instructing us on the use of products and cleaning up after themselves.

The agent mounted my TV and installed all devices. He was very professional

Awesome Mount! Love this thing - had Best Buy install it for me. Last mount I had on this 75 inch Samsung didn't pull out, swing and was tight to the wall so I couldn't connect anything to the TV once it was mounted. The new mount is just perfect and was so nicely installed by the Best Buy folks!