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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 906 Showing 18,101-18,120 of 38,692 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best I have ever had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount is stable and moves easily for access to the connections in the back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ezequiel was absolutely incredible in installing my device. Ezequiel was extremely professional and made me feel at ease that this job was done excellently. I really hope Ezquiel will receive some extra compensation/promotion for his incredible work ethic and positive demeanor. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 2 tv’s and connected it to so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was ontime and very helpful. Answered all my questions and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer set up my tv and tv mount and gave me a crash course in how to use it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geed squad did not show up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buys sent some one else. that did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    First time mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv and wall mount were done in minutes. He also was able to mount our old TV in my granddaughter room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complex Yet Perfect Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who arrived to mount the wall unit and set the TV up were incredible. Professional, efficient, and thorough, I wish all the service folk coming here were as good as these two!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installers were Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were Great! They even moved the 85 inch TV upstairs

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team putting up my TV mounts did an excellent job. I would recommend them to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad TV set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely and easy set-up. Very knowledgeable and nice gentleman.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices. SUPERB job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love the quick installment. Very need and cleaned area after cimpletion

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not really full service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My appointment time was from 8 a.m. to 12 noon. The technician showed up very close to noon and was here for approximately two hours. I was placing the new TV across the room from where the old TV was situated so I purchased extra coaxial cable for the technician to easily connect to the new location. My issue is that the technician didn't have the equipment to trim the cable to the proper length. So now I have about five extra feet of coax cable coiled up. When I asked about trimming the cable he says he doesn't have the equipment to do that. He said it requires a tool that you spin around the cable to cut it to the proper length and expose the end and an additional tool that you need to punch the connector into the cable. So now... apparently I'll have to now purchase these tools or find someone else to come out and trim this to the proper length. To me, for $200, this should be part of the installation service. Disappointing.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. Our goal is to make your TV set up and mounting as stress-free as possible, so we appreciate you letting us know where we fell short with your install. While we don't have those tools at this time, we'll take this feedback under review for ways we could possibly do better with future installs.

  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were on time, courteous and extremely efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use geek squad, they come in and do a professional job and very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mounting install by a competent gentleman!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The installer knew what he was doing and was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer mounted my TV and connected all devices.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very nice and helpful tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and knowledgeable. Personable and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional! The Geek Squad installed both T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional! The Geek Squad installed both TVs quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Happy with service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent were swift with time and extremely professional.

    I would recommend this to a friend