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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 911 Showing 18,201-18,220 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Geek Squad was AWFUL and clueless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad should know about the products they are installing. They were clueless. They installed our TV mount and were supposed to hook up our new Sony Bravia TV. First, they did not know that the TV works with Alexa, and they should have known that. Second, they hooked the TV up wrong. After they left, the TV would not change channels and no longer worked with Alexa. I called the guy back after he left, not even 30 min later. He refused to come back and fix it and do the job right. He REFUSED. Sooooo not right. He said he could come the next day, but not that same day. If he couldnt come back out, he should have found someone that could. The joib was not complete. Awful customer service. Your the Geek Squad. Your supposed to do the job right. You dont mess up someone's TV, and then refuse to come back out and fix it. Luckily, my husband came home and fixed everything. Geek Squad was useless and hooked the TV up wrong.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were fast and professional! Looks great! Very happy with results.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and accurately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my tv set up and mount. Would recommend their service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with this installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did an excellent job on the installation,all my componts an adjusttments

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a very good job on the installation of our tv and wall mount. Would use again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Only way to go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grat service. I would not have been able to install and set up without them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Why not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you spending thousands of dollars on a big screen TV do you want to chance dropping it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad members arrived on-time with everything needed to mount my new 77 inch LG TV and then ensured the system was functioning correctly. Everything was completed within a 40 minute time frame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad will be installing everything I bur

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always just done it myself... Never again!!! It was an amazing experience. They did everything and even showed me the tricks with it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Friendly & Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that mounted out TV’s did a Great Job and were Friendly & Professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flush mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my tv and used this mount. It works perfectly for my wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    First installation went well but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First installation went well but the TV was Broken. The replacement didn't go as well but the end result was excellent

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that installed my TV and sound bar were amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    mounting perfct for watching TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    now I can watch my TV from any area in my room . adjusts for any chair I choose to sit in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, professional, and efficient! Did a great job. I was glad I didn't try to do it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick install by a pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, on time, polite, and professional - The mounting looks great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came on time and quick installation jobs. No problems afterwards

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted TV. Very professional. Excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Simply excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were simply excellent , profesional , prompt , capable

    I would recommend this to a friend
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