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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 919 Showing 18,361-18,380 of 38,692 reviews
  • Rated 5 out of 5 stars

    Special customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was absolutely on point with there handling of my big screen tv.I hope I win this raffle that Best Buy is offering for a tv installation because I would be confident on the service first hand .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, knew what they needed to do and cleaned up before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt & quality service and install. Care taken with product & home.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job with the install. Fast and efficient. And no mess.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers worked very hard to get my TV mounted right.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick and seamless. The guys were in and out in an hour

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional at what they do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers are very friendly and clean up well without leaving a mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who installed my TV on the wall were excellent. They were efficient and provided technical expertise when asked multiple question about setting up the TV. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best television mount on the market I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Samsung 65

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding work..installation and update done very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I gotta as looking for. Great picture for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Inconsistent service and lack of response.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fast and furious and the geeks seemed in too much of a hurry to adequately answer our questions and test the equipment for quality of output. The sound bar was found afterwards to create echos and not be fully synchronized with the TV and thus required a second trip for its removal. The original hookup required a 16 foot HDML cable for hookup and the Geek only had a 24 foot cable onboard and thus its installation not only cost me extra money but left me with a pile of extra cable to add to the mess alongside my printer stand! To top it off we called three times after the install to ask questions and get things straight and received 0 responses, requiring us to go to the store and demand satisfaction.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your thoughts with us. Having a new home theater system installed is very exciting indeed. Have complications during the completion of the service is not, especially if you can't get the support you need. We apologize for your having to go to lengths to get the answers you needed.

  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very efficient and proficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the television, answered my questions. Very polite and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From tilted to not tilted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in they were very professional, explained to my husband everything they were doing and how to fix the problem in the future if we should encounter it again. Gave us some insight on how to maneuver our t.v. easier and how to set it so it wont tilt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful. Very friendly and k knowledgeable about the tv and the set up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was professional and ensured that he was installing mount to my liking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv! Great size. Clear picture. Great volume

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent work by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job of mounting my tv and connecting to all devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek flying square.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Create job done by the Greek squad, timely service, and full satisfaction.

    I would recommend this to a friend