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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 921 Showing 18,401-18,420 of 38,694 reviews
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew showed up on time, mounted my 75" set, made sure everything was working properly and then removed my old set. I thought the two men were exceptionally helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Worth the money to have the peace of mind

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and smooth install! Efficient and friendly techs!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I highly recommend the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy team came in and set it up in no time flat.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional and knowledgeable. Got the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys really know what they're doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs are very knowledgeable. Optimized my tv. Awesome service. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installed my TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed our TV in a very effective and prompted manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the tv he was friendly and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad agents are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agents are a must. They were Professional as they mounted the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad at Best Buy comes with total tech membership for one year. We bought several items that all were delivered and set up without a glitch for the annual membership fee. A very good investment if you plan on multiple purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Great Setup Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that install the TV and set everything up were very professional and knowledgeable. I would use them for any type of audio and video work.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Highly Recommend this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional, did an excellent job and were neat and tidy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommeded Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that is comprised of Nathan and Damien are outstanding. These two technicians mounted and programmed my huge Sony Bravia tv perfectly! There was no sign of dust after all of the drilling and cutting. We will request this Geek Squad when we upgrade our sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient. Safer than doing it myself. Thanks again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and cleaned up the trash. Very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv install. These guys did 2 tv’s quickly snd efficiently!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, speedy, and knowledgeable. Excellent customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The Total Tech Support Team were Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV Connect and Setup service was promptly completed without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Disappointed with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a text the service men would arrive at 2:05 pm. They showed up at 12:30pm. We were not ready for them and they came back at 1:30pm. The tv mount was put up ok but after they left the tv did not work properly. Apparently the wiring was hooked up wrong. I reconnected the wiring to get it to work properly. Not worth the $250 they charged. Best Buy is not what they used to be.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The nicest humans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so kind and respectful. I asked question along the process because like anyone in their right mind, I don't want my TV to fall of in the middle of the night and die. They explained everything. HUGE plus was that they put on protective booties when they walk in the door to keep your home clean, and then they make sure to leave no mess behind. Super happy with the service. Well worth the money

    I would recommend this to a friend
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