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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 927 Showing 18,521-18,540 of 38,692 reviews
  • Rated 5 out of 5 stars

    thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    friendly, professional and knowledgable! They helped me answer many other questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed the TV and Sounds Bar Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was great. They called ahead and came exactly on time. Very professional and cleaned up prior to leaving. Also personable and helpful with the setup. I had a slight issue and the same tech came back and solved it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and did great job with the TV install.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Highly recommend the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, professional, friendly and COVID safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents installed my new replacement TV in a timely manner and ensured that all appropriate devices were connected. They were efficient and treated me as if I was their own mother which was appreciated beyond measure. Instructional information was provided in a simplified manner with clarity of understanding.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did it again. Another fantastic job by the geeks.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice ..........................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s big colorful and so awesome really enjoy the quality of the pic

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome team, very knowledgeable. Did not leave until everything was completed

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. They were very helpful and courteous!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job installing the device and were very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stand-out Service from Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed my new wall T.V. was great. Calm and professional, they handled every request. There were a few glitches -- mostly from my not understanding the process. However, everything was done smoothly and to my complete satisfaction. My new T.V. is great -- makes viewing easier and the room looks less cluttered. I would definitely recommend the installation crew to anyone who needs help.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent job and done quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my T V above our fireplace and did great job and did it quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Service is Superb.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came recently to my house for installing TV and They did their job right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problems with installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem we had is the installation contractor you used ( not Geek squad) wouldn't tale our old TV in spite of the fact we are Total Tech customers unless we paid $25. Please send him out again to pick it up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation technician was great. He was knowledgeable and so friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    geek squad,quick and professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted my TV , hooked up my TV and all the cables

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had a couple TVs installed via best buy. I literally bought another TV because they are getting rid of free install benefit for total member package. The geek squad guys do a good job. Wait for them, don't use third party

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation in stone wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the TV installed in a stone wall. They were about to install it perfectly!! The crew was very knowledgeable about the installation and got it done even with the difficulty of installing in an uneven stone wall.

    I would recommend this to a friend