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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 928 Showing 18,541-18,560 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was completed professionally and on schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad mount and setup my 65in Samsung curved tv and man these guys did a fantastic job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very competent and extremely patient. The two requests I had were assuring my Wii was working and setting up Airplay. They worked diligently and got the Wii working, but AirPlay was a problem. It turned out that Sony is aware of this problem and is working to fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good man!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan Book is a very nice and knowledgeable person. He is always on time, courteous and very polite! He has on a couple of occasions really exceed his knowledge on the product he came to fix and offered additional knowledge on another product! A very good representative for the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounting tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg! The Geek Squad was amazing! So professional and mounted my tv with perfection.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Things gone well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and need people. Thanks for the service. Geek squad done a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad representative, very knowledgeable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to mount my new TV using the prior mount. He was very knowledgeable about how to mount the TV AND how to program it, how it works and how I could use it both through the regular channels and my Roku player. He set up the new TV and its accessories and knew how to do everything quickly and efficiently. Thank you, Geek Squad Rep!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Standard Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install of my TV was very easy to get done and the technician was very friendly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad T.V. Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time to install my new 65" Samsung 4K television. They were able to fit it into a tight space perfectly. They also attached my computer to the large screen so it is easier for me to read the pages. I am very pleased with the installation and the pleasant manners of the installers.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV was installed quickly and well explained use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed quickly and they hooked up everything with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    LG 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was neat and fast with delivery and setup of of the LG 55”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation was quick and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician called several days before to confirm everything. I was notified via text 1 hour prior to technician's arrival on the day of installation. Two technicians arrived wearing masks for my family's safety. They were done within an hour or so. They cleaned up after completion. No problems at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad personnel who came to my home, to install my 65” TV, were very professional. I would highly recommend them. Mario & Zach were fantastic at their job. I think they should get a raise.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing the mount and the TV then got it all set up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounting was perfect above the fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very professional in the setup and answered all question about moving it around

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Third party installers, not Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an 85 inch from Best Buy. Beautiful TV. But when? They send out installers. It's not the Geek Squad. They sub their workout to third party people. 220-year-old showed up 3 months experience. The guy started drilling holes in my walls. Looking for studs instead of using a stud finder put 10 holes in my wall. They didn't have the proper anchors. They didn't have the proper tools had to supply everything. Took the bolts to my fifty five inch that I was gonna hang in another room and the guy kept on saying he's gonna bring them back But he didn't when I called Best Buy. I was told that they don't have bolt packages there and that I could return the TV if I wanted. New bolts makes 0 sense. Best Buy has a great selection. But for $250. I really want professionals coming out to my house. Not to people that I have 2. Weeks training. They do 1 week in school and the rest they do on your house terrible program. Once you buy that t, v, you're on your own. Higher real installers, that's my device.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Quick and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work by Geek Squad, answered all questions and were quick and efficient .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    MOUNT NO DEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got the job done and my wall will learn to adore it. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Courteous, fast, proficient and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tv mount installed and was very pleased about how it turned out.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to install my LG TV and set up the indoor antenna did an excellent job.

    I would recommend this to a friend
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