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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 933 Showing 18,641-18,660 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Subcontractors are horrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start off by them not having the mount when they came. That was Best Buy’s agents fault. The two guys looked like they wanted to leave before they got there, eyes were red. Second round of installers johnathan and Keith were amazing, yet the product was defective. Round 3, I get one guy that first came out not two people for an 85 inch tv wall mount. Tell me how that adds up. It was a nightmare, I spent so much money with Best Buy and I just wanted my tv mounted. I spent maybe 5 hours contacting Best Buy. Rescheduling,rescheduling, they would cancel every other time. Was a disaster. Also a couple days after the install the tv went on sale and I asked for a price match, they told me no because it was purchased in September. Even though it was installed right before.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient as usual

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent did a great job without exception...as expected!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installer Mounted with Zero Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were able to mount the television on the wall with zero issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Mounted My TV Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents hung my TV quickly and showed me how I could shift left to right on the mount. I was very pleased with the service provided and only buy electronics and services from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and professional associates! It was a wonderful experience.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all devices

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Perfect set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad mounted our TV very quickly. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed quickly and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person who set up our tv was amazing friendly and very knowledgeable he helped and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech is worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were nice and neat with the work of wrangling a 75" TV out of its box and set up for viewing. I was glad that I didn't pass on having them go through the initial setup: I have Generation 1 Sonos products and they won't work with the TV/remote unless Bluetooth is turned off on the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Lg oled gallery tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV. Installation was excellent. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job of mounting the TV on the wall. Fast and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    TV mounted quickly, but not much setup assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv well, but didn't really provide any "user" setup assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job mounting my TV and hauling away my old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service. The guys were great. Can thank them enough.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed without issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items were installed without issue. Would use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Speedy Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job and did it very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of installation and was very attentive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Knowledgeable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend them! They really know what they are doing and offer very good suggestions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, very friendly and knowledgeable, did great job installing tv on wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation was GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and did an amazing job! They were quick and even took out the giant TV boxes to the trash once they were done! Highly recommended.

    I would recommend this to a friend