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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 935 Showing 18,681-18,700 of 38,694 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best I have ever had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount is stable and moves easily for access to the connections in the back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad techs do great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installers mounted our tv and connected all the cords through rhe back. This was our 2nd tv we had mounted. Also had our Soundbar mounted to the bottom of the tv. Looks so much better then having everything on our dresser.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not really full service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My appointment time was from 8 a.m. to 12 noon. The technician showed up very close to noon and was here for approximately two hours. I was placing the new TV across the room from where the old TV was situated so I purchased extra coaxial cable for the technician to easily connect to the new location. My issue is that the technician didn't have the equipment to trim the cable to the proper length. So now I have about five extra feet of coax cable coiled up. When I asked about trimming the cable he says he doesn't have the equipment to do that. He said it requires a tool that you spin around the cable to cut it to the proper length and expose the end and an additional tool that you need to punch the connector into the cable. So now... apparently I'll have to now purchase these tools or find someone else to come out and trim this to the proper length. To me, for $200, this should be part of the installation service. Disappointing.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. Our goal is to make your TV set up and mounting as stress-free as possible, so we appreciate you letting us know where we fell short with your install. While we don't have those tools at this time, we'll take this feedback under review for ways we could possibly do better with future installs.

  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV was installed quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and set up all my devices and hid all of the wires.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad tv install was top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the team who mounted my television.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed it in just 10 mins

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job kudos to geek squad job well done.will recommend to my friends

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer set up my tv and tv mount and gave me a crash course in how to use it

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician arrived on time, was very knowledgeable of the products mounted and paired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Epic quality and clarity on every level. Total game changer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PatR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very polite, helpful and did a great job mounting w tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed 5 big screen TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three techs arrived on schedule and on time. They installed 5 TV mounts and hung 5 Big screen TVs. They adjusted each TV and cleaned up in each room prior to departure. They also removed all the empty boxes and packaging. Great guys great service and a very good tip was in order.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took two visits to get everything up and running. Very satisfied now that the tv has been mounted and connected to cable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in and mounted the tv, they did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV mount and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time, very professional and worked quickly. Up and running in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv and connected it to all devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeeee TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color and picture is outstanding! We love this TV.... it looks great above the fireplace!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible service, you know when they are coming so you can plan your day around them, they are careful and thoughtful about the placement of your TV and bend over backwards to accomodate you to the best of their ability, fantastic crew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience and awesome value installing TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were quick, friendly, and knowledgeable! Cared more about how the install looked than I did, but I’m glad about that. TV looks and works great, and required zero calibration on my part

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've always used Geek Squad for all our electronic devices setting up and trouble shooting and they've always been super nice and done an awesome job for us.

    I would recommend this to a friend
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