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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 947 Showing 18,921-18,940 of 38,694 reviews
  • Rated 5 out of 5 stars

    TV delivered and installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no way to haul the tv so I had it delivered and installed. The service technicians were very professional, friendly and understood exactly what I wanted to accomplish. Delivered, installed and set up the tv in a very professional and timely manner and removed the box and all packing. Glad I had them do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Russell was fanatic service man, he kept me inform of all the things he was doing

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Moody

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional knowledgeable pleasant and caring thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Move

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good action. It’s can move right and left sides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung LED TV 85”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is my best choice. It works awesome and colors scheme is perfect of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional at what they do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers are very friendly and clean up well without leaving a mess.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't thank the Geek Squad enough for perfect installation.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installation tech didnt show up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had delivery plus installation for LG TV, scheduled for 7:30am to 11:30am. but unfortunately delvery guy didnt show up , I was waiting home all day. despite multiple calls I didnt get any assitance, I took off from work to stay home for this delivery. I was so excited for new TV, but Geek squad delivery team ruined it. Now they are saying me to reschedule it and wait for another two weeks as they dont have any appointments available. Dont use this service if you can pickup and setup this by yourself. Its so much painful. Amazon delivery is much better and always on time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents installed my new replacement TV in a timely manner and ensured that all appropriate devices were connected. They were efficient and treated me as if I was their own mother which was appreciated beyond measure. Instructional information was provided in a simplified manner with clarity of understanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ronald

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed my new tv were very professional and knowledgeable. They were very polite and made sure all my questions were answered,in fact they had more things to share with me than I new were available

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt & quality service and install. Care taken with product & home.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up stand & Mounted TV satisfactorily. Seems secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was installed on time and very successfully.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very happy with the response time, courtesy and most of all by the finished product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did an excellent job installing in wall power kits, mounting my tvs, and connecting them to all devices. They anticipated items that might be needed and had them on the truck just in case. I purchased the wrong HDMI cables and needed an additional in wall power kit. Lucky for me they had these items on the truck.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my TV on my Lanai

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was excellent, very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great rack!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality for the price and the features are very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech is worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were nice and neat with the work of wrangling a 75" TV out of its box and set up for viewing. I was glad that I didn't pass on having them go through the initial setup: I have Generation 1 Sonos products and they won't work with the TV/remote unless Bluetooth is turned off on the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Inconsistent service and lack of response.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fast and furious and the geeks seemed in too much of a hurry to adequately answer our questions and test the equipment for quality of output. The sound bar was found afterwards to create echos and not be fully synchronized with the TV and thus required a second trip for its removal. The original hookup required a 16 foot HDML cable for hookup and the Geek only had a 24 foot cable onboard and thus its installation not only cost me extra money but left me with a pile of extra cable to add to the mess alongside my printer stand! To top it off we called three times after the install to ask questions and get things straight and received 0 responses, requiring us to go to the store and demand satisfaction.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your thoughts with us. Having a new home theater system installed is very exciting indeed. Have complications during the completion of the service is not, especially if you can't get the support you need. We apologize for your having to go to lengths to get the answers you needed.

  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very thorough and explaining. I wish I would have known more questions to ask cause. I was not familiar with fire t. V. Did your job and we're very friendly well tonight

    I would recommend this to a friend
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