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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 948 Showing 18,941-18,960 of 38,694 reviews
  • Rated 5 out of 5 stars

    Hanging Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service i cant remember his name but he was in and out and professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Inconsistent service and lack of response.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fast and furious and the geeks seemed in too much of a hurry to adequately answer our questions and test the equipment for quality of output. The sound bar was found afterwards to create echos and not be fully synchronized with the TV and thus required a second trip for its removal. The original hookup required a 16 foot HDML cable for hookup and the Geek only had a 24 foot cable onboard and thus its installation not only cost me extra money but left me with a pile of extra cable to add to the mess alongside my printer stand! To top it off we called three times after the install to ask questions and get things straight and received 0 responses, requiring us to go to the store and demand satisfaction.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your thoughts with us. Having a new home theater system installed is very exciting indeed. Have complications during the completion of the service is not, especially if you can't get the support you need. We apologize for your having to go to lengths to get the answers you needed.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fitz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed it quickly and without any problem

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Setting up the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that delivered and programmed our new TV were courteous and did their job professionally. Will use Geek Squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional job. I am so lucky to have used them to hang my 75in tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an awesome job. The were very attentive to what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There installing was perfect and the guys were professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the television, answered my questions. Very polite and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed quickly and with an issue above my fireplace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grateful for quick efficient install of my TV. Grateful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A wonderful service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for the convenience factor. A sub-contractor showed up when he said he would. Set it up, took the cardboard and packaging, as well as our old equipment away, gave a a great tutorial on our new equipment and was very professional. That’s much easier than me stuffing a new TV into the car, getting rid of the old stuff, and packaging. No brainer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    the only place to get your tv mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up to have my tv mounted was an easy process. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick and clean!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the installers! Very professional neat and clear and gave great instructions on how to use the TN.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad was very good at installing the bracket

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wall mount work out just fine for the size of tv we purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and secure install by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers came to my apartment on time, and mounted my TV within 15 minutes. Easy, fast and great quality work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Let a Geek Do It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seeing these guys work just shows me how wise it was to have my TV mounted by dudes who’ve done it a thousand times. They were so precise with their measurements, knew which elements in the room to take into consideration and even set up my remotes. Total pros. Plus they were great about doing their work socially distanced and masked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation service was great and the technician was fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounted 2 large tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took care of everything, very nice and personable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my new TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my new TV and sound bar. They did a super job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. They were very helpful and courteous!

    I would recommend this to a friend
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