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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 948 Showing 18,941-18,960 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very knowledgeable, professional, and personable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job ......we were very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of them were very professional and did a great job mounting the TV. They took their time explained everything and were very nice and polite. I highly recommend them and want them to honestly install my other tech since I just moved into a new home. Great guys and really funny too!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were polite and knowledgeable sand did a good job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came out did a good job of hanging the TV on the wall. I thought he would do more of going over the TV features and making sure my Direct TV was at its best picture level. I had figure it out myself later. I felt like the installer was in a rush. This was a lot of money just for a TV mount only. And then he charged us an additional $40 to just put on a sound bar. A little steep of price paid for the service in my opinion. The best value was the haul away of my old TV for $15. Not overly impressed with the Geek Squad service on this one. Could have hired a handyman for a lot less just to hang a TV wall mount. Next time I'll just get the delivery and haul away option and save myself a lot of money and figure out the TV features and correct picture quality on my own, like I did this time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    installation done quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that went to do installation was very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation was awesome. He installed it and cleaned up everything. Gave me instructions on the TV remote. Definitely will use them again if needed. Also carried the old TV to another room for me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The mounting was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was flawless and quick I would personally ask that they return

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these guys. Quick, clean, knowledgeable. They made setup a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech went above his expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech set up person was so helpful and friendly. Very patient with me as I am not a tech person at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the results efficiency he didn’t leave a mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv love it so much graet pictures and love my apps.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my mount the geek squad guys we’re very professional and quick

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad are the people to go to at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My T.V. Looks absolutely beautiful with the wall mount , hung by the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy and effective.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted the hanger and the TV. Very efficient

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the installation the television is and good place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We got it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although staffing issues caused only 1 technician to come to my house, we were able to remove the old, VERY HEAVY plasma tv and install the new UHD LED TV. Thank you Marcus for setting everything up including our new Sonos sound bar and the WiFi internet connection to the new tv. Everything works great and is very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting by the Geek Squad was a smooth process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that did the installation were polite and helpful and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The TV mounting was done excellently

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were thorough and professional. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long Time Best Buy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad did an outstanding job of mounting our new OLED TV and making sure all devices ROKU, DVD/BluRay player and Sonos sound system were connected and working as designed. Absolutely perfect from start to finish.

    I would recommend this to a friend