Customer Ratings & Reviews

I don’t understand a lot of technical stuff. I did my best to order and pay for a wall of t and installation. The kind man came out and mounted the TV. But I wanted the cords, wired, cables to be hidden in the wall He said I didn’t ask fir that. I may have not. He asked if I was a geek squad member. I didn’t know. Turns out I am. I paid the membership. What was frustrating was he wouldn’t or couldn’t look me up in the data base. He refused to put the cables in the wall. He was there to only mount the TV. That’s it. Ok but what poor professionalism. Best Buy needs to fix the glitch If a customer like me didn’t order exactly to the nut and bolt your Geek squad should have everything needed on the truck. I asked. The kind man said he doesn’t carry extra parts. I would have gladly paid for the extra service. Best Buy lost out. How many other customers have lost out of what they needed. Geek squad needs to be more customer friendly Huge loss

Great service. Arrived on time. Answered all of my questions. Thanks.

Overall everything went well but they could have done better in finding the stud on the first time.

The 2 gentlemen did a great job mounting and hooking up the TV.

they did a great service and very fast job. love the geek squad

The service was excellent we appreciated how they wore there shoe covers when entering our home they had great customer service! 5stars did complete set up couldn’t be happier Thank you !!

The installers did an awesome job!! Would highly recommend to friends!

This works great- solved my problem for a TV installation

Quick, easy, on time, professional describes how the Geek Squad came in removed the faulty TV from the wall and replaced it with a new one. I’ve said this before and will say it again, this is exactly why everyone should purchase electronics from Best Buy. I know I will.

The two guys who set up my TV was wonderful. Also they took there time explaining everything to me.

Geek Squad personnel who came to my home, to install my 65” TV, were very professional. I would highly recommend them. Mario & Zach were fantastic at their job. I think they should get a raise.

Geek squad team was prompt professional in setup and demonstrated all features

The geek squad did a phenomenal job hooking up this new tv for my dad & I. They were clean, courteous & didn’t take long to complete the job. I’m always pleased when the geek squad does anything they are asked to. This is definitely a service for people who need a little extra help with guaranteed satisfaction with the results!

The agents mounted my TV and set it up in a very Professional manner.

Our agent, Walter, was extremely professional. He completed the job in an hour and the workmanship was excellent. He made sure he answered our questions before he left, and hauled off the packaging and old mount.

Very professional. Excellent job mounting and connecting TV. Thank you!

The two installers were very professional and did a great job

The guys mounted my TV mount and installed the tv as well.

We are so happy we ordered installation from the Geek Squad. These guys were awesome! They even brought a vacuum to collect the dust while drilling the wall. Highly professional and knowledgeable. They even helped with some related issues that was not part of their job but they gladly helped us out

Antonio came out to install this tv for me. Great communication, and responsive and responbile. I would ask for him.