Customer Ratings & Reviews

They took care of everything, very nice and personable

The agents mounted the tv based on our interest and also guided us.

This is a nice bracket, it has flexibility and is ease.

Travyon did a magnificent job with the installation. Got everything set up and connected. Was professional, personable, and did an overall outstanding job. He is a great asset to Best Buy.

This helped me set up my tv how I prefer it. This tv mountain is wonderful

The agents mounted the new TV to the wall and set the TV, sound bar and remotes. They did an awesome job. Even though I was at work at the time, they kept me updated to the needs to complete the task. My husband thoroughly enjoyed the two gentlemen who came to our home. We love the Geek Squad!

Great and professional mounting service by 3rd party. Recommended.

The techs were prompt, helpful and patiently answered all my questions. I appreciated how knowledgeable they were and their willingness to make sure everything was just the way I wanted it. They were great.

Best customer service that I have experienced!! The agent was prompt and mounted my TV and reduced the number of remote controls I was using from 3 to 1.

Can't remember the installer's name, but he was so helpful, friendly and knowledgable.

The Geek Squad did a great job with the install. Fast and efficient. And no mess.

The Geek Squad, Alex, was great mounting the tv's on the wall. He was courteous, answer all my questions, took his time to make sure that the tv's were mounted the right way.

The agents mounted my tv and connected all my devices

Everything worked right and they explained how things worked.

The geek squad did all the del mount set up of tv and Sonos sound system after purchasing the 12 year geek squad protection of $179 i only paid $220 for all of the set up. Sweet.

Great TV with numerous features. Good picture too

Great service. On time. Cleaned up. Very happy....

On the day of installation, I was notified that a Geek Squad installer was being changed to a 3rd party contractor. I joined an online chat and was informed that no Geek Squad was available but assured the installer is a professional installer. The installer arrived alone and was frantically calling for someone to come assist with the 90lb Sony tv. He answered 4-5 telephone calls while trying to install and none of the calls were related to my install. He proceeded to encourage DIRECT Tv instead of my current provider. He recommended that I return the Sony Sound bar and buy an LG instead. He said our HDMI was “junk” but has no offer of a replacement option. He said the TV wouldn’t fit in the new custom made wall. Important to note that the wall was designed and build specifically for THIS TV and wasn’t even constructed until after the TV was purchased. He was clearly unable to read the tape measure and said he was only “80%” confident that it fit. Once we helped him read the tape measure he realized it would fit PERFECTLY. He then provided no instructions on how to use the sound bar. He clearly has no product knowledge. I asked for assistance with a hearing aid tv connector. After trying 6-7 times I said never mind. The next day, I retuned to Best Buy where I learned that the hearing aid device can’t work with a second blue tooth device (which installer has no clue about). After retuning to Best Buy the next day, I was given a new Geek Squad installation team who did a great job the next weekend. The new crew adjusted our color and adjusted the sound and explained everything.

The agent who brought out my tv did everything . He hung it, hooked up my sound bar and dvd. Plus he took time to explain everything on the remote. And he took the old tv and the tv box with him. I'm so thankful I am a Geek Squad member.

Geek squad installed the tv in about an hour. They were on time and very nice.