Customer Ratings & Reviews

Everything worked right and they explained how things worked.

Geek squad installed the tv in about an hour. They were on time and very nice.

They did an awesome job they were in and out within an hour for all 3 TV s

Overall good service. A little pricey depending on what is be hooked up

Agents were very efficient at mounting tv and setup of all components.

The guys mounted my TV , hooked up my TV and all the cables

The agents mounted my TV and connected it to all my devices!

Great job. They were on time. Had masks on. Hung the tv

Three techs could not even figure out how to remove an old mount. Said it was screwed in behind the board it was attached to and I would need an electrician to remove an outlet cover because they were not allowed to touch electricity. The mount was indeed screwed into the wall from the front and I removed it myself. But this delayed my installation by almost a week. They also pulled the old TV forward and broke the HDMI cable which I had to replace and fish down the wall myself. They also said my current surge suppressor which had been plugged in before would not fit due to placement of the mount. I believed them, but after they left, I tried it and it indeed fit and I installed the mount myself. They cracked and chipped the stone they drilled into. And since the TV was a return and a purchase of a different model due to the first TV missing a power cord and remote, they did the sale as a replacement, which caused me not to have a receipt or any evidence on my account of the purchase. After going round and round with customer service and speaking to at least 15 agents and 2 store trips, they found my purchase but are still unable to print me a receipt for all items unless they did a return and a new sale. But is still missing the payment for the install. Also, this delayed and caused several hassles and a trip to the store to get a price match, which could not be done online due to the fact that it was done through GeekSquad and no receipt pin #. Never does Geek Squad come out and fix or install anything the first time. It always requires 2 or more visits. The techs were friendly and courteous and did eventually get the TV installed.

TV and Surround Sound hooked up quickly and explained in an easy manner.

They took care of the product and cared for the home. They communicated when they'll arrive and did not rush installing. They made sure the product was setup before leaving as well. Great job!

Theses agents was very professional and knowledgeable. Outstanding job.

Easy to install tv just hook on it and ready to watch tv

They did a good job hanging my 65 inch tv, very nice guys

Technician was great! Complete setup for my Sony TV.

They were very knowledgeable, neat and courteous ,,

Outstanding work. Met schedule. No surprises. Flexible.

Fast and efficiently for hanging a 85 inch tv on the wall

They cleaned up after themselves installed the tv mount and we love our new tv

Great work done by Best Buy team. Recommends to anyone who needs this service!