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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 955 Showing 19,081-19,100 of 38,692 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Things went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did good work. They were professional, timely and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a Great job on the install! Will use them again!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    we choose this service to install new tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    choose the premium mounting and service for 1 year. was the best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate pick the tv mount for me, great choice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smooth action!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount works beautifully and seamlessly. can move with almost a touch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service & quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very nice and also quick. We thought it was going to take a while but he got the mount on the wall and the tv up in no time. He talked us through what we would need for a sound system in the future. I plan to only use Best Buy for any installation. We have 2 other tv’s that I’m going to have them come and mount!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very acknowledgeable and worked quickly installing the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the T.V. so far….Not sure why some channels will not expand the screen to eliminate the black border….Geek Squad would not return my call.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Not backing up the installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual installation was fine. What was poor is the surprise in what hidden items that were not included in the installation. Also, there is a problem with the syncing of the sound with the picture, and I have made many requests for help in this matter with no response provided!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and quick work but well done. Employee was very nice

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad was great and installed my TV as I was expecting.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great professional and fast tv looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect service. Prompt, courteous and technical experts. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my tv professionally and effectively.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional installation, knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Nice guys professional installation Great customer service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents had the product available and installed quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every minute and penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication - keeping me updated on their arrival. Once at my home, installation was smooth and very careful with regard to my walls and the new TV. Helped me acclimate to the new TV in a flash. Worth every penny for how smoothly everything went.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ronald

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed my new tv were very professional and knowledgeable. They were very polite and made sure all my questions were answered,in fact they had more things to share with me than I new were available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came and mounted my tv did a wonderful job of communicating with me about the process.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The service team was great and did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv on the wall. The gentlemen that came did a great job.

    I would recommend this to a friend