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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 955 Showing 19,081-19,100 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation service. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was done well and the right way with no problem

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Crew was attentive and focused on detail. Great jo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job very thorough and they cleaned after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called before the arrived, and they covered their shoes. Installation was completed nicely and we had a pretty good interaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was professional, communicated well and cleaned up.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great install!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was quick and on time. Very friendly and did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend paying for this service if you have never done it before.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of installation and was very attentive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a pleasure having the Squad install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were expert and cheerfully mounted the TV being replaced to a new location. Very much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my TV from Best Buy and purchased the mount off of Amazon. I bought a 55in /TV for my outdoor covered Patio. The guy from geek squad installed it perfectly on my siding. He was polite, respectful of my things and home. He did a quick and great job installing the TV exactly where I wanted it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job installing the device and were very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery an set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was delivered and set-up and achieved my expectation. Representative was courteous, friendly, and efficient. He explained everything he was doing and instructed me how to operate the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good flexible scheduling. On time, experienced, knowledgeable and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV literally looks like you're looking in a window, it is so clear. Really great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install my TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were all professional and nice they install and explained

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV and Soundbar Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and soundbar seamlessly. Very clean installation overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and thorough in installing the TV and connecting it to our other devices. They were also very patient in explaining how to use the remote and settings.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job installing and setting up TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all devices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wall mount of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t understand a lot of technical stuff. I did my best to order and pay for a wall of t and installation. The kind man came out and mounted the TV. But I wanted the cords, wired, cables to be hidden in the wall He said I didn’t ask fir that. I may have not. He asked if I was a geek squad member. I didn’t know. Turns out I am. I paid the membership. What was frustrating was he wouldn’t or couldn’t look me up in the data base. He refused to put the cables in the wall. He was there to only mount the TV. That’s it. Ok but what poor professionalism. Best Buy needs to fix the glitch If a customer like me didn’t order exactly to the nut and bolt your Geek squad should have everything needed on the truck. I asked. The kind man said he doesn’t carry extra parts. I would have gladly paid for the extra service. Best Buy lost out. How many other customers have lost out of what they needed. Geek squad needs to be more customer friendly Huge loss

    No, I would not recommend this to a friend
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