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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 956 Showing 19,101-19,120 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient service from professionals who know exactly what they’re doing

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellant Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good in the end

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st TV delivered was installed but didn't power up. Geek squad tech uninstalled / returned the defective TV and quickly schedule a 2nd delivery & install 4 days later. All good now.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Quick Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick, professional, and personable. Awesome!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer 1st Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installation team was great. They help me save money as I brought the wrong products for I wanted done. Thankful the technicians had items on their truck for my to use and their mounts were even cheaper than my original purchase. The technicians could have just installed what I brought but they went the extra mile so I didn't over pay for products. I'd definitely use geek squad services again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I only had it for a week +

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But we love it. great for old eyes, and easy to operate. Good picture quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mid-level attention to detail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to be home during the installation, but I had someone available to let them in. The display was mounted on the preexisting mount. I left2 new HDMI 2.1 cables to be used instead of the older ones on the old TV. They still used the old ones that were not 4K 120Hz compatible, so I had to switch them myself after they left. They also hung the TV in an uncentered manner, meaning it is 6 inches too far to the right. This means that I will have to fix it myself by taking the TV off and rehanging it. This effectively renders their services useless, and it is very frustrating. I can't believe they did not check the TV "center" as a basic checkpoint. While the delivery/installation was technically free, I still had to buy the Totaltech to get that and it was the same amount. It is very disappointing and underwhelming.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an 85" Sony X900H TV. The TV legs were just barely too wide to fit on my TV stand, so that made the decision to mount the TV an easy one. Geek Squad came to my house, and had the TV mounted on the wall within 30 minutes. They were quick, did a high quality job, and took care to make sure the TV was level.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience, saved me time, Installers were outstanding!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the tv and connected cable etc. were polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with the service. The Geek Squad did a very professional and speedy job. The tech showed up promptly when he called. Left no mess when he was done and walked me through the whole process what he was doing and what I preferred for set up. If you are not good at measuring or lining up things evenly or correctly I recommend letting the Geek Squad do it for you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in early and got the job done quickly. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did outstanding job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did great job mounting and wiring TV....looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job, on time, very professional, well organized .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love having Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members that hooked up our new tv were excellent. On time and were very informative about our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install of 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs that came to the house were very knowledgeable and took their time setting hanging the TV and taking care of the installation. After they programmed both the TV remote and cable remote to the TV, they took the time to show us how to use them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Mounting service was very good. Courteous staff who knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very Professional Job. Took old TV back with them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed TV on existing brackets. Great job. Removed old useless TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    84" set up & mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents successfully installed our set up - no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Nice job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly. Also very knowledgeable and helpful

    I would recommend this to a friend
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