Early Black Friday Deals & DoorbustersEnds Nov. 15.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 964 Showing 19,261-19,280 of 38,692 reviews
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was amazing! Took care of the TV very well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is my go to

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a loyal Best Buy customer for years. I go there for all of my electronics and gadgets. Customer Service is always great which is another reason why I keep coming back. Being a Total Tech member offers great discounts as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad members were excellent. Captain Miguel was awesome and fast. We could not have been more pleased and happier we went with Best Buy and the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my Sony TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lucas installed my TV a month ago and I am happy to state that everything he set up is working well. He even set up my cable remote for me. In addition he explained everything clearly and slowly. In the end I was very happy I chose to have this installation. Lucas is an excellent person as well as a savvy tech. And he even cleaned everything up. Kudos!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job. Will use them again. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Worth the cost

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew exactly what had to be done Professional and no mess left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed it quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was nice and treated me like a person. He did it right and quickly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well spent money having Geek Squad install and maintain

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Things went well

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv and i never had any issues with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy product and services.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth buying and saves space, professional looking and I'll do this again for the bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, glad I spent the extra money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad team organize

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service. Communicating with me all the time before arrival y made sure that I was satisfy with all the features of the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After arriving in my home the two guys took the time to mark my wall for the proper mounting height since my entertainment center that would be below the TV hadn't arrived. They worked efficiently, were friendly, explained all the details of my remote, and cleaned everything up before leaving. I would recommend, and would use again if needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV mount on my wall

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount went well once they finally showed up. The first appointment got cancelled with notice and the second appointment they showed up late.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got everything set up and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and mount install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 agents came to install 86" tv and mount. Very courteous and professional. Made sure they installed where i wanted it. Cleaned everything up before they left. I read some bad reviews about this service but luckily I didnt encounter any issues. Would definitely use geeksquad again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to work with, very nice

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very informative guys and were able to hang up TV easily.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and also setup all of my streaming options.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent Service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, courteous and extremely knowledgeable - well worth the cost!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Our tech showed us he knew what he was doing.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no complaints here, the job was done very professionally.

    I would recommend this to a friend