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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 968 Showing 19,341-19,360 of 38,692 reviews
  • Rated 5 out of 5 stars

    Love the Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install and haul away staff are a joy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took care of the product and cared for the home. They communicated when they'll arrive and did not rush installing. They made sure the product was setup before leaving as well. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service clean and professional installation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job, set everyone quickly, cleans up any mess, and demo features.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and they did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a fantastic job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting system is ideal for where we placed it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    The geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv, and it has caused me no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers worked very fast and were friendly and knowledgeable about both the TV Mounts and the TV's themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my 85in tv in about 30 minutes. They were very professional and cleaned up when they were finished

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They guys did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job mounting my 85 inch Sony tv

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The guys who hook up the my tv on the wall did a g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who hook my tv over the fireplace did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV in no time! Great work! #GEEKSQUAD

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Good in home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good in home service contract for mounting of my tv's

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek or no Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In store crew is great, but the sub-contractor they used for TV installation was not great. The communication between myself and their office goes beyond what one would expect from someone representing Best Buy. In the middle of my call with the operator she told me she had to go because her shift is up and someone else would call tomorrow. What kind of customer service is that?

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Work completed was quick and efficient.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew showed up on time. Crew was knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall outstanding job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travyon did a magnificent job with the installation. Got everything set up and connected. Was professional, personable, and did an overall outstanding job. He is a great asset to Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed tv mount and setup tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed tv mount and setup tv quickly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick, prompt, courteous, and neat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, no fuss or bother. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Support/Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and cleaned up after themselves. They were very knowledgeable on the equipment and viewing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was fast and accurate. We aslo would like to compliment Wesley who came to help us with our sound needs. He is from the West Valley. He is bright, able to communicate well, professional and very supportive!

    I would recommend this to a friend