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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 973 Showing 19,441-19,460 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great install and setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did not have install a mounting bracket as there was already one in place for the TV that was being taken down and upgraded to another that was suitable for the new one. They inspected the bracket to insure that it was up to the standards for the weight of the new one, installed it and set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were careful and respectful of our property. Friendly and polite. Took away our old TV. Interfaced the TV with our Xfinity remote as requested. Made sure we were satisfied before leaving. The whole process was slick and painless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tv mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad installed tv mount. Fast and friendly service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The TV mounting was done excellently

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were thorough and professional. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced my wall mounted TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy, on time, professional describes how the Geek Squad came in removed the faulty TV from the wall and replaced it with a new one. I’ve said this before and will say it again, this is exactly why everyone should purchase electronics from Best Buy. I know I will.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and ver helpful. Would use again and recommend highly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation was successful (finally due to Co-Vid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were polite and completed the installation

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    It was done very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were very professional and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent works great much nicer then are old one we have

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my new tv and secured all hookups

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Geek Squad to mount and install a 70" television on my wall. They were courteous, on time and took their time to make sure everything worked correctly. They weren't gone 5 minutes before I couldn't remember something they had told me. So I called one of the guy's cell and he talked me through it and stayed on the line to make sure it worked. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and looks ver nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my bedroom TV on wall. Looks and works great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV quickly and connected all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Installatiom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were fabulous. Quick, efficient and explained the tv functions very well

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen did a great job mounting and hooking up the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad = Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great service and very fast job. love the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The set up of everything was fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up everything very quickly, explained everything clearly and took away our old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, quick and very friendly made the visit enjoyable

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Our tech showed us he knew what he was doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no complaints here, the job was done very professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional, knowledgeable, and pleasant. Went out of there way to explain exactly what they were doing, and how the new TV worked and were very patient with me as they explained how my remote worked, and showed me how to download the apps I wanted. They were neat and cleaned up after themselves.

    I would recommend this to a friend
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