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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 984 Showing 19,661-19,680 of 38,694 reviews
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny! On time and we’re done quickly. Great quality work too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded Our Expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super impressed with the Geek Squad. Exceeded our Expectations. Very Professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount is an awesome size for the size of my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation of TV and hookup to stereo.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the new OLED TV. Then they made sure that the stereo system which is controlled by the master remote was operating and also showed me how to use the DVD player. They were patient, which I appreciated.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible horrible horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman from Geek Squad calls me to tell me they are short people since his helper is in the hospital. A woman shows up (clearly not who I spoke to) to mount a 50 inch TV. They are supposed to guide and recommend TV height (they are the experts) and this was premium installation. The cable and electric is integrated into the wall for wall mountings. They mounted it much too high, with wires hanging. Disappointed for $200 and customer service hasn’t gotten back to me. BEWARE!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Mounting and location should certainly be discussed before making anything permanent, and we're certainly wishing for you to have the customer service you deserve! Please call us over the phone at 1-800-GEEKSQUAD, or connect to our online support channel at, www.GeekSquad.com/chat.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They were quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the TV was mounted quickly and professionally. We had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv makes me feel like I’m at the movies every time. It’s great for watching football. They installed in the perfect place and helped us to make an informed decision about placement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect service. Prompt, courteous and technical experts. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary Investment for Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The value of the install and maintenance plan can only be described and excellent. The Sony 85" TV, Soundbar and Speakers became a completed project in just a couple of hours, and the follow up service is great. Got to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick service and very helpful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the tv very quickly, not more than 20 min.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    great work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad done a fantastic job and were very professional

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an overall great job, that had to call two guys due to the tv size which ate up the day but overall great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV fast and efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So two technicians came with the TV within the alotted time frame. They attached the mounting bracket to the wall, attachedand set up the TV, and reviewed all of the functions with me. And it was all included with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don was outstanding. So easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don was outstanding. After an absolutely horrible experience with getting the details worked out. 10-12 hours of being on hold. I had had it with Best Buy. Don came in and turned it all around. He communicated well. Came when he said he would and knew what he was doing. Can't say enough good about Don of the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    team mounted tv and all devices in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad install three TV's quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounted three tv,'s and did a professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The “Gold” standard!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were prompt, knowledgeable, courteous and performed an excellent mounting and setup of my new Oled Sony TV!! Have used the Geek Squad several times and TY continues to maintain that “Gold” standard.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well hung!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came, they hung, they cleaned up, they left. Well hung. Well done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job, set everyone quickly, cleans up any mess, and demo features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very strong!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is incredible that this mount will take a 75” and up to 85”. Considering getting an 85” instead.

    I would recommend this to a friend
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