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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 987 Showing 19,721-19,740 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek squad installed 75" TV for church

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents quickly mounted 75" TV to front wall of church, helped link to computer, and cleaned up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy peazy lemon squeezy of a setup. Wish they spent a little more time on the connect part but overall good job.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad did not complete job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did not have the correct tools to remove the wall mount. They had to leave, so my neighbor removed the wall mount. They came back and installed new mount and one instead of two tv’s. Now I have to wait for second tv to be installed. Also, they didn’t stay to finish the set top boxes to fully activate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and worked hard.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice workers. Spent a lot if time making sure everything was set up correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a super job explaining the mounting positions and viewing options. The work was professionally done and completed in a very short period of time.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv just right! Happy camper!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very well made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ‘floating’ tv’s now...should’ve done this a lot sooner

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was mounted and looks great! Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional and good communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glad that I purchased this service vs trying to install TV mounts myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job installing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient and knowledgeable in installing and setting up my new SONY TV. Being a Total Tech member, they also hauled away my broken, less than 2 year old 50" Samsung! Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Solid and installed quick

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job, very efficient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part was satisfied. However when I couldn’t get into Amazon movies he told me that it was installed. I had to have another geek squad technician come to remedy the problem. Other than that it was fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents unloaded my old TV and put the new one on. Perfect service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was clean and looks great. Happy with the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the mounting of 75’ tv quality of tv is perfect mounting is centered.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    This worked perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only took the Geek squad 10 minutes and my new TV was mounted. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was timely and efficient. With helpful suggestions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great mount for small tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves my family to a tee. If I get a bigger tv get a better mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation services are excellent at Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best customer service. If you’re not satisfied with their insulation they’ll fix it they listen to all your critiques and they’re very kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took the Time to Mount it Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys pointed out that the wall mounts were off center and moved the Mount to the proper position on the wall. Appreciated the care and concern that they had for our viewing pleasure.

    I would recommend this to a friend
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