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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 991 Showing 19,801-19,820 of 38,692 reviews
  • Rated 5 out of 5 stars

    Best CREWS out there for in home service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the TV and mounting crew ALWAYS go above and beyond! They do so much more than you think they are going to do and actually seem like they care which is hard to find nowadays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It all starts with Zack who is more than attentive when it comes to what I am trying to accomplish. Once he gets done BJ installs and makes it come together perfectly. The ONLY reason why I do all my business at Best Buy is because of Zack and BJ (Blair). Never ever let them get away, they are the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job installing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient and knowledgeable in installing and setting up my new SONY TV. Being a Total Tech member, they also hauled away my broken, less than 2 year old 50" Samsung! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy efficient installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient and definitely knew what they were doing. All we had to do was show where wanted!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came over and were very professional and clean. Very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I am almost illiterate on tech issues, I was so grateful that you sent the same tech to finish our job. He was knowledgeable, efficient, and friendly. I hope all your techs are like him.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came in did a very good job hanging my tvs, excellent work

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Good installers, my control remote doesn’t work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great, installation amazing, technicians really good but my remote control is not working and I went to the store and they told me to buy a general one (works for samsung) and call Samsung to ask for a new one. What? I paid additional for the Best Buy service package

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unreal. They all knew what they were doing. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time. Installed quickly. Professional and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time. Installed quickly. Professional and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went as it should. Easy and fast!Great crew!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Delivered and mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with delivery and mounting of my new 65 inch Sony TV

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amazing mounting of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and excellent job! Timely done and great setup!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brittany is dedicated and sticks to her word!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brittany was awesome from Lafayette! I really am on the fence still with this purchase and the whole process since I did make it. Brittany at least kept her word and mounted the TV while offering numerous options and communicating very well

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was some professionally and looks really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks - job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great. From booking, being on time, bringing what I needed. Putting up my TV on the wall and setting it up. He checked I was happy with it all. And he was really quick.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done very professionally. Geek squad was great.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional. On time. Clean. One of the best parts of my move in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad hung my 65' tv up over the fireplace,

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    but was surprised that hanging it up over my fire place was a $200. charge. over the Premium install I paid $49.99 for.(reduced for having Total Tech.) Reg. price for install was $149.99 But the techs was very expert at what they do. Had it up in a hour, that included moving my bracket up for the bigger 65" tv.

    I would recommend this to a friend