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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 997 Showing 19,921-19,940 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived promptly, installation and set up were drama free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complete professional Gerk service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad had the expertise, tools and even the wiring to complete the TV and soundbar mounting!! Very impressive!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were professional and knew how to install. cleaned up after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job. He was there on time, got down to work and had the tv mounted above the fireplace in less than thirty minutes. My wife and daughter were surprised to come into the family room and see me with the controller in my hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very well communicated arrival time. Agents were polite, informative and patient. Mounted my 75 in tv and dint need to use new mount purchased so saved me some money. Hooked up sound bar, Wii, DVD and cable and his cords as best as possible. Very happy with outcome and would definitely pay for this service again.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Cheryl. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    I'm glad I mounted my tv on the wall!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a terrific, professional job at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Job from the tech team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech team was profession and did an outstanding job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my son’s tv quickly and were very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swapped out my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs completed un-installing & installing a new 65'' TV & hooked up my surround sound stereo. They did a fine job & were quite professional & helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a complete an easy installation well done

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AOK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It required 2 people to install, geek squad made it look easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installers at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Installer, David. So helpful, really great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing from beginning to end. I will definitely recommend them. His name was Antwine Ross. That guy knows he stuff front to back. My wall and mount gave him a little challenge but he figured out and I’m know enjoying my lovely tv without those cords showing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job mounting and hooking up all electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional mounting service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job on the service, recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellence!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with professionalism and character of the installer.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    4 stars because they were 3 hrs late

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave them 4 stars only because they arrived 3 hrs late due to their previous appt other than that they did great work

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job on the installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew did an excellent job on the installation and mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leave it to the experts!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing by the geek crew. Looks and sounds great. Took there time to ensure a premium install. Leave it to the experts. You can stand over them and make recommendations if you want to feel involved…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a GREAT service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in an area that it is very hard to get anything delivered and installed. BestBuy is a godsend for us. The installers were GREAT! They connected and setup everything and even showed us how to use the different services on the TV.

    I would recommend this to a friend
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