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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 9147 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, secure fit, and long battery life of the product. They also find it comfortable for activities like running and enjoy its heavy bass and appealing color. However, some customers have noted that the product lacks wireless charging support and that the volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 405 Showing 8,081-8,100 of 9,147 reviews
  • Cons mentioned:
    Wireless charging

    Rated 1 out of 5 stars

    Bad connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried three different ones and couldn’t get either one to pair to phone so i just went with a different brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Uncomfortable, loose fit with poor anc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good for sound. But the fit isn’t great and the noise cancellation in comparison to the competition is poor. I really wanted to like these but the just didn’t work out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, but hurt ears.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the sound quality but the fit is awful. They hurt, and ive given them their time and effort. So now im sad.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Wouldn't Stay in Ears

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Just couldn't get them to stay in my ears, no matter which fitting I used. Returned and purchased another pair of Powerbeats Pro.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So So!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new added feature to the fitting of the earbuds took away from the snug fit that the other model gave. Other than that I saw no difference.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound. Poor fit.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is less than ideal. I expected these to hold better than AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    1 yr life expectancy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good. Only last about a year. I have a pile of these that are junk. At 200 a pop it adds up over time

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    There okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There good headphones but they kept falling out of my ear other than that there good I liked the over the ear beats better than these

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed w/these, however they may be great for somebody else. I could never get them to fit right & they always hurt even the small size. If I didn’t try to make a deal w/them they would fall out of my ears.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Mediocre call quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great if you are listening to music or whatever.... But hello are you there... No one can hear me clearly no matter what I change about the settings. I returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They got me, do NOT buy open box!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the mistake of buying this product open box to save like $30, and they broke in less than 90 days. Open box products only come with a 30 day warranty, and I’m not sure how many people buying used will actually pay for buy apple care. These ear buds were MUCH higher quality before apple bought them imo. Whatever you do, do NOT buy this product open box from Best Buy!! Even in “excellent” condition”. I tried to save a few bucks and ended up getting ripped off for $170!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay. The range from earbuds to phone is weak. I was expecting something better. Could have been cheaper for the quality.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad decision

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're not what I expected when they were installed, no problem, but then they start to bother you and make your ear uncomfortable. It was a bad decision, and I opted for another brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Overall great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits well and stays in place with the ear bud. The bluetooth was great no breaks in connection, it is easy to get set up with samsung phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not a clear sound for phone calls

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very clear sound for phone calls,music is great on these buds

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    IMHO

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these! My AirPods Pro would always fall out of my ears when I’m working out. The fit tips on the beats keep them in. Best bang for your buck.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Continued to fall out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried these after trying the Beats Studio buds hoping they would stay on. Again tried all the diff size ear pieces and they still would fall out. They’re too bulky and heavy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected! It didn’t sound as good as the AirPods and not only that but they would not stay in my ears. I just couldn’t spend that much money on a product that just didn’t work for me so I had to return them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left earbud went out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really disappointed with these earbuds. Not only did they fail to meet my expectations in terms of sound quality, but my left earbud stopped working entirely after just a short period of use. This significantly impacted my overall experience, as I could no longer enjoy stereo sound or even basic functionality. I had hoped for a much more reliable product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly they feel like airpods with a beats logo on it, and not in a good way. Expected better

    I would recommend this to a friend