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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 9055 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 451 Showing 9,001-9,020 of 9,055 reviews
  • Rated 5 out of 5 stars

    Beats

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and noise canceling. Definitely happy with this purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one earpod sounded great! The other that would pair and short circuit the charging box and make my phone forget I just paired them to it, not so much. Immediately returned because if their QC isn't good enough to verify they'd work out of the box, I doubt they will work a year or two down the road.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than solid would recommend to my family and friends

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like these, but the fit just wasn't good for me. They were a bit painful and I tried all ear tips. Great sound, but wish they were more comfortable. Will be returning and sticking to my Powerbeats Pro with the ear hooks

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Uncomfortable For Extended Use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for extended use. If you use these for the gym, fantastic. I loved these for short use, 2/3 hours max. Beyond that they really hurt your ears. I use ear buds for extended hours during the day, every day, and these are not conducive for that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beats earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in my ear good. Has a issue connecting to my phone. Noise cancelation is for the person wearing them, not for the people on the phone. Battery life isn't the best, have to recharge after 4-5 hrs

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best I have ever owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great. I wish I had purchased these earlier. Blown away by how much better they sound than my headphones. Def was skeptical about the price but have absolutely no regrets now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Atypical charger

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger isn’t the typical USB that I use for all my other electronics. I can only charge them in my car

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a set of this and they were broken out of the box. The left earbud would not connect and BB took the product back and said they refunded my money. They did not and i am out the money i paid fir these. Worst expreience ever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They cant hear me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The music sounds amazing but the phone audio sucks. No one can hear me speak. They say I sound like I’m under water or far away. I tried to exchange them, but Best Buy wouldnt do the exchange because its been over 15 days. Yes, a 15 day return policy. Im highly upset because i can only use these 170.00 earbuds as headphones for music.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted these so bad after my old power beats with the wire finally gave out so i got them and was very underwhelmed. For $200 i had really high expectations but the sound doesn't sound half as good as the power beats or even airpods. I like to go on long runs and these were super uncomfortable because of the wing. The small case is nice and the size is great but I just didn't like the way these sounded at all. I returned them and got the power beats pro instead, they are cheaper and sound so much better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    COMPLETE WASTE OF MONEY FOR IPHONE doesnt work properly and only 1 headset will connect. For any one running IOS18 dont waste your time or money or youll be just like me returning a pair after only having them for 1 hour

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as they say

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product disconnects frequently. The charging cable is usb-c on both ends. You need a special power brick or a computer with usb-c to charge.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Really wanted to love them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get a secure fit. Kept falling out during work outs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation feature is not up to par in my personal opinion. Airpod pro is better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They rip no matter how careful you are with them. They not able get repair. The price not worth it. They rip right away! They didn’t last me ! My apple earbuds last longer and still going strong with no issues. Not worth the price ! Don’t waste your money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me. These ended up hurting my ears but they did keep the earbuds in the ears, I personally couldn’t stand the pain after using them for 2 hours at the gym. They may work great but not for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for everyone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controls were way too sensitive for me so accidental media controls were frequent. The case and earhones felt very cheap and fragile.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t stay in my ear

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought theses for the gym but they don’t fit in my ear right and constantly fall out my ear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds battery doesn't fully charge and unlike airpods which apple replaces at the genius bar, they send these to a service center. Apple verified the problem in the store but had to send them in for "repair". I wasn't informed that was the workflow for beats products by chat support - could have skipped the 1 drive to the store and 45 minute wait for my 15 minute appointment. Service center sent them back without repairing, claiming they couldn't reproduce the problem. Came back with the case 100% charged and the earbuds at 90%, exactly like the repair complaint said.

    No, I would not recommend this to a friend
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