Customer Ratings & Reviews

Sound quality is ok but doesn't hold the charge. I charge it, turn it off, and don't use it for a day or two, I'm lucky if it even turns on 2 days later. Lots of people complain about this. It doesn't hold the charge even if it is turned off.

Sorry I did not like them, so I took them back for a refund. The design and feel of the product felt a little cheap. I’m not understanding why they want the cheap route.

Although lightweight, the do not stay in place. They tangle easy, the charge could be longer and the sound could be better.

Started having issues with this right after the return deadline had passed. For one, I can't turn the headphone off. It will stay on till the battery dies. If I charge it, it comes right back on and won't turn off.

The sound good, but the cord way too long for using while exercising.

Didn’t really like them that much. Not much to say

Bought to use with iPhone only to find out that they are terrible and pick up every little scratch and sniff from across the room, not to mention everything else around you so that you cant even carry on a conversation because the other person hears everything but can barely hear you.

We bought the “Beats by Dr. Dre - Beats Flex” in may 2021, they stopped working in October 2022. What else to be said…

Love how easy they are to wear. I’m sad that I don’t hear a strong bass : (

I was incredibly disappointed at the quality of the sound. It was almost like when you blow a speaker and that papery rattle noise was heard. I returned them the same day. I dont know if mine was just defective but I did not want to take the time to try out a new pair.

They suck. Poor sound quality and low volume. Garbage!!!!

I purchased these and 3 weeks later they stopped charging. Due to Best Buy’s return policy, there was nothing I could do. Before they stopped working they were great.

Asked how the compare to the Powerbeats 3 and was told the earpieces are the same. I have small ears and they kept falling out. Sadly I had to return them.

I do not recommend these headphones I talk and it falls out of my ear every so often, the battery I need charge every day

Worked great for 6 months and then stopped working. Won't power on or charge now. Thought my Best Buy Total Tech coverage would take care of the issue but they just told me to contact the manufacturer. One star for both Beats and Best Buy.

Lost the ability to charge. Great sound. Worrked perfectly for about 2 weeks

These were my favorite headphones, they worked for one charge and stopped. Returned them twice for a new pair and both sets did the same. Had to move on to a different brand. The older. Models were solid, got 2 years out of them.

I have purchased 2 sets. 1st set was purchased in November 2022 and stopped working in April 2023. I sent them to Apple and they replaced them. Warranty was 1 year. They did not advise as to why they did not work. I purchased a 2 nd set and they lasted about 2 weeks. Returned to best buy. I replaced thoes with Shokz. Lots more money.

They are magnetic which help them not fall off but expected more

Beats were great for music but the microphone doesn’t work. Can’t take any work calls through zoom or phone calls using them because the microphone doesn’t work. I’ve had less than a month and cannot exchange because Best Buy only gives you 15 days to return or exchange. Terrible policy on Best Buy’s side.