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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4484 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 4,484 reviews
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great for running/working out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest concern was finding earbuds that would stay in my ear while I was running, and these work perfectly for that, and they sound great. My two issues are trying to use them on a plane I really missed the ANC and multiple times I’ve had connectivity issues when placing them in their charging case (if they don’t fit perfect they don’t charge).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Powerbeats Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    grabbed a pair of Powerbeats Pro and wow — they sound amazing. The bass hits just right, everything’s super clear, and they stay in my ears no matter what I’m doing. I’ve worked out, ran errands, even cleaned the house with them in and they didn’t budge. Battery life is crazy good too — I can go days without charging. The case is a little bulky, but honestly I don’t even care because the sound and comfort make up for it. If you’re active or just hate earbuds that fall out, these are it. Totally worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome, the best, OG beats for the win!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried new new version but felt that the originals are a better fit for me, so glad to have that option available here on Best Buy. Solid build, comfortable, and great sound. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these beats to save a few dollars plus get the amazing sound beats are known for. Came shipped with original packaging. Only four stars due to them missing the middle size plugs. Just ordered some on Amazon to replace. Other then that they been a great pair of gym ear buds

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for workout

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired right away with my iPhone. Stays put during workouts and running. Has great bass and great overall sound. Like him so much but a second pair for my child.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. No bothersome wires. Great for jogging and exercising. Really enjoy the quality for very low price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Beats Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for the gym. Sweat resistant and doesn't ever fall off your ear. Comfortable and great sound!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Decent headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scared buying something “refurbished.” I needed something that would work for the gym because I sweat a lot of everything else would fall out. I chose these because of how it wraps around your ear. Well I love the head phones. I only use them for the gym. They can go four days without being charged. (Again I only use them for working out) I wish they had more bass and were a little louder.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable, durable, long lasting charge

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good Quality but some comfort issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality & works well with my iPhone Battery life is decent charging about every 2-3 days Taking them on & off can be challenging for me at times with the ear hook & they’re not as comfortable when wearing sunglasses

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. They’re very comfortable. And, they stay in your ears! Similar to airpods though, they disconnect calls frequently and although it’s partially user error, it’s difficult to control.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Good earphones and charging case!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, as well as quality build. I use them while working outside in the yard,as well as the gym. The hook over the ear works great and prevents them from falling off my ear like many of the pods out there. I sweat a lot. And these help me from bending over every few minutes when I'm doing things and the oils and sweat start working against me. Sound quality is good! Overall a nice set of earphones that are wireless with good battery time and charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great for music lovers with an active lifestyle!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a fan of Beats since their old school over-the-ear models. The sound quality and range especially from the low to mid range is awesome. I was skeptical when they offered the first generation mini model that fit in the ear with the loop behind it. But once I tried it, there was no going back to the old style. And now they've upped their game again with the totally wireless version. The fit, sound, comfort and sweat-resistant feature is perfect for my active lifestyle.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Battery lasts a long time. I had air pods but they started to go out and I had a hard time keeping them in my ears when at the gym and sweating. These stay in place very well at the gym and while running. The charging case is a little large, but manageable. I'm not sure I'd pay full price for these, but the Geek Squad Certified refurbished at the discount price is well worth it. sound quality is awesome and they auto pair to apple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    These earbud last FOREVER!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure if I was going to like these as much or more as the Sony earbuds I already owned but these blew the Sony buds out of the water. Comfortable to wear, clear sound and they last so long on a single charge. Reviews I have read say 9+ hours, while I haven't gone a full 9 hours with them yet I have worn them 5-6 hours on several occasions and they never died on me. My only gripe is a few times the sound does get muffled or pauses when my phone is in my pocket. Once I pull it out it clears up and then all is good, even when I put it back in my pocket. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. Exceptional clarity. I don't like the fact that you have to leave the case open just for the headphones to connect to your device. Nor do I like that sometimes my headphones do not automatically connect. It could be because these are refurbished I don't know but it bothers me. And the noise canceling in the background sucks. I work on automotive vehicles for a living so people constantly complain about the noise in the background in which I thought this would cancel out the noise but I guess not. Good headphones but just bad small things that ruin my overall experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone always talks about how great Beats earphones are but I'm really not impressed. If I don't seat the earphone juuuuuuust right back into the case, it doesn't charge and stays connected to my phone and often I can try 3 or 4 times to get it set in there properly only for it to still not work. Overall, the sound quality is okay, there is a bit of a buzzing sound in the left earphone when using it by itself but don't notice it when using both. The charge on these is pretty good once you get them in the charging case properly and I do like that I can use them one at a time for longer usage. I'm not a fan of the fact that I have to download their app to see how much battery life I still have. 3 stars because the sound is good and they function fine but it's annoying to have to have an app and to try and get the earphones back into their case properly each time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    santiago

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones over a year ago and they still work well, they have good sound, they are comfortable for the gym, and they also have a good battery, I recommend it for Samsung phones

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    My favorite headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great battery life. They sound amazing. Super comfortable. I love how they seamlessly communicate with my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In buying an open box online, the price was 40% off. My package arrived a day earlier than scheduled. After having other two ear headsets I ordered these as they also double as partial ear protection. I was supprised when received texts and Messenger were read to me without touching my iphone 7. People I call say the sound quality is better than my previous $100 headsets. The music on FB posts plays in both ears. I chose this style with loops to insure that the Beats stay on since I do kitchen and other physical work. The beats pro need to be in their case to read the charge level, the case also charges. I pair to my tablet and phone simultaneously. Three sets of ear cushions are included.

    I would recommend this to a friend
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