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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 4,488 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great when they work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for running, They don't fall out of your ears, they cancel the wind noise very good. I am very happy with them! The color (Moos) is awesome. Also, the buttons are ambidextrous, so you can wear them single if needed. Great battery life as well

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Powerbeats pro

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few months sound quality is still very good. I use them everyday at work from 7-4 without them dying.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 Recommend these Earphones. The sound quality is amazing and blocks out sound outside. Plus the loops are a great added feature, stylish, and helps to not have them fall out all the time. plus the battery lasts hours on continuous usage!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Wireless beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for working out. And I love them the battery life is pretty great. The sound is great. I’m glad I purchased these. I was getting tired of having the little wire behind my neck. I love how these just sit on your ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished- was sent used ear bud tips GROSS!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: I bought these refurbished. The ear buds are feel similar to my powerbeats3. They are wearing out and I cannot live without headphones. I keep several pairs on me always due to the ringing in my ears from a disease. The ear buds came clean without any sign if usage. Cons: They did NOT COME WITH 4 new clean ear bud tips. They were shipped with one 3 pack disk of ear tips. One of them were used..YUCK SOMEONES crusty EAR WAX IN THE CREVICES....BARF! I had an online chat with a Best Buy rep. He wanted me to return everything and exchange for another. I really didn’t see the need to do this as the headphones themselves work fine. He didn’t want to just mail me replacement ear tips...whatever....NOT good customer service, as most companies say we will send you replacements...blah blah. So at the end of the day, I decided that I would keep the earbuds and continue using my favorite foam tips that I keep on hand for my spare Powerbeats 3. All I wanted was for them to acknowledge the Very Gross mistake and perhaps mail me a new clean set. Since that is what the description states. Hope this is helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these! They stay in my ears really well and connect easily. The sound is amazing and they stay charged for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and provide a secure fit. The sound is amazing. The battery life is great. I have no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Pair of Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were easy to pair with my Galaxy S10+ and the sound is amazing. I like that they're lightweight, stay in the ear and produce great sound. I would recommend anyone looking for superior wireless headphones to give these babies a try.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Obsessed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace my airpod pros. Sounds quality is excellent for both listening and phone calls. I love having the volume control directly on the headphones ( huge game changer). And best of all THEY NEVER FALL OFF. The ear hook is why I bought these Abd I’m extremely happy to have them! I read a lot of reviews that say they make your ear soar after a few hours a of use and after 2 month of daily use in the gym, car, or at work with them on for 4-5 hours straight my ears don’t feel them at all. The case is bulky, this is would be the only downside I could find but honestly I don’t mind the size of it at all. It actually helps me not lose them them hahaha.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    powerbeats pro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have owned for a couple years with no problems. pretty good sound and stay in my ears well. the fully wireless is a nice feature. wish the case had wireless charging, but worth to buy on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    The best in a field that could be better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair of Powerbeats and my first of the pro series. Sound and usability are definitely improved over the subsequent versions but in my mind still lacking compared to other non-workout type midrange earbuds. I’ve always admired the Powerbeats spatial profile and was pleasantly surprised it remains and has been a hallmark if the Powerbeats experience throughout generations It’s hard to quantify but the listening space is more expansive than this or any other earbud style headphone warrants. My ears also seem to pick up a tighter and more refined low range while still maintaining powerbeats signature “keep the workout going” bass heavy thump. To my chagrin I still don’t hear the mids I would like and on occasion, (but to a far lesser degree) the treble can sound shrill. I don’t know if this is due to the lack of midrange that may makes it more pronounced when it does act a fool. Using an EQ does wonders to overall listenability for me and provides an above average although slightly bass forward experience. The new interface is absolutely fire! It’s ease of use is very welcomed over previous years and the materials used are of a higher caliber than other competing earbuds. This is my 4th pair because at the 1.5 year mark the signature ear loops have a way of splitting apart exposing the mailable metal skeleton inside. Conveniently out of warranty I am forced to embrace the lesser of evils in this segment once again. Having been redesigned it is too early to know if I will be on number five in a year, but I remain optimistic. I am and have been waiting for an audiophile level company like Klipsch, Shure and others to realize this market, throw some Ipx4 materials on something and make this segment more interesting. Similar to winning the special Olympics, I feel the Powerbeats Pro is still the champion of this segment. They do very well at what they try to accomplish. I just wish they tried for more.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Amazing sound quality, but poor longevity

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of July 6th, 2020 I have owned these earbuds for about 6 months, and well, I've had some connection issues when using these with my Google Pixel 3XL, with it connecting to my phone when its in the case, to my having to buy a third party case since one of the charging pins for the left earbud stopped charging. Even with these problems, worked better than Bose Soundsport Free as well as Airpods on my android phone, with it looking sleek and having an amazing battery life. Good pair of earbuds none the less.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Get them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried them after not getting earbuds to stay in my ears during serious workouts… they stay put, sound great and the automatic ear detector works perfect… Totally worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    LOVE!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE my Beats! I purchased the refurbished ones and have had zero issues. They hold charge for a really long time, and so does that charging case. The sound quality is great and they are comfortable to wear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked great for about 18 mo

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for the gym. Unfortunately, after about 18 mo, it’s started giving up. Charging issues, there’s a ringing in one of them. The case is too large to carry around but it worked great for the time it worked.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first the acoustics weren't that great but i swapped out the silicone ear buds and found the right fit. That is the key to ensuring you are achieving the true potential of this earphone. It comes with three different sizes, you just have to find the right one to block out background noise. The one thing i would like is more control over equalization of the acoustics. Besides the acoustic, the hooks are great to keep the earphones in place. The case is not carry friendly if you intend to put it in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Got an amazing deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I saw these for almost $100 off the regular price. Because they where Refurbished. I wanted them so bad for a long time so I decided to buy them and see if they where any good. I was so happy when I got them and realized they where basically new. Work great and never had an issue with them. Had them for 2 months now. Sound quality is great, and I love the long battery life! I was also surprise that they don't feel heavy when I have them on. They're quite comfortable, you just forget you have them on after a while. Only downside they don't have active noise cancelling, although you can't hear much noise with them anyway. But that means you need to take them off when someone talks to you. But they are pretty good. And for the price I paid they where an amazing deal!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, decent battery life, and overall easy to use/bring with you. The case also has a good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Nice. Work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have a really good sound. Fits securely on ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Beats Wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my wife to try because she’s had horrible luck with AirPods. We’ve tried a couple generations of standard and the newest AirPod pros. Nothing stays in her ears. She is BEYOND happy with these Beats. Constantly tells me how grateful she is for them. They stay in, they sound great, and it’s one less thing she has to worry about. 5 stars all day

    I would recommend this to a friend