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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4489 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 4,489 reviews
  • Rated 5 out of 5 stars

    iPod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described. Will buy another pair. Great value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fair price good product am gonna buy another one for a family member

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just gross!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now have a false sense of security now, in refurbished items. The little ear pieces “cushions if you will” were packed separately. I need the smallest size. When I looked at the packaging. The small ones were FULL OF EAR WAX, from the prior owner!!! GROSS! You can’t even be bothered to check for clean ear pieces or to take the step to make sure they are clean!? How good was the check to sell these as refurbished? Highly questionable. I will not make this mistake again. I called and asked to be sent new ear pieces, but they aren’t able to do that? Why IDK!? Makes no sense! I needed to send everything back. But I was kind of in a dire situation & in need of this over the ear style. I decided to run them through the dishwasher, then swabbed them with alcohol. Just the squishy ear pads. AGAIN…. I will NOT make the mistake of purchasing refurbished items from Best Buy, again. I expected better. I would not recommend them, based solely on them being a refurbished item.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom loves this type of style of headphones and the brand is amazing :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some if the ear phones ive purchased. I wish i started with before my others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best earbuds that wont jump off the ear

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earphones. Have purchased new and refurbished and could not notice any difference.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Buy brand new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the beats pro but the refurbished ones I received didn’t work that great something was wrong with the left ear and the charger. I returned them and paid the difference for a brand new pair. These are much better I like them a lot I just can’t figure out the best cushions for my ear so they won’t hurt.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my favorite head phones. Answers my phone calls and reads me my text messages. Great headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great and easy to use. Was a bit skeptical with the refurbished pair, but cannot tell a difference!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Asw72

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerbeats pro are excellent sound quality and they stay in your ear!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good purcahase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product lasted me 2 years case is a lil bulk if your coming from air pods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh so Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are amazing! I had my doubts because they where refurbished, but man was I happily surprised. They work great and look awesome! I will definitely recommend them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beats=bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats are now bad quality, they are not made like before.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    best headphones!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this are the best headphones for working out !! stays in place and have great sound..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real review, real person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was shipped earlier than expected. Product works great. Process was easy and yes this is a REAL PERSON REVIEW! You won’t be disappointed with the product itself either. Trust me

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    elegant

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find its model very nice and comfortable but the sound is very low

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love my beats

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and stay in your ears . I replaced my AirPods with these and couldn’t be happier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good, no bass on it and it beats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very satisfied, i ghave bought cheaper units with better sounds

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it wraps around the ears as opposed to other Bluetooth devices. Sound is just ok. Great when on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice competitor for the AirPods, I could said this are louder than AirPods Pro gen 1.

    I would recommend this to a friend