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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4484 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 4,484 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Sounds great with great battery life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my AirPods, but wanted something that fit a little more snug at the gym. These not only so that, but sound even better and the battery life is much better for those times when you need it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Sounds decent, but the fit is great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds decent, but the fit is great, especially for running. That's why I chose these over smaller, more popular earbuds. Those keep falling out of my ears, but this pair stays in. All in all, I found the tradeoff to be worth it because I don't want to worry about earbuds falling out when I run.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t fell off your hear.great sound and charge last for a long

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    First true wireless earphones and they're great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a couple of BeatsX and they've failed on me because of the cable. These refurbished Powerbeats Pro looked new in the original box and work perfectly for almost half the price! The battery life is twice as long as AirPods and the charging case holds much more charge, too. Also, my ears hurt when I put EarPods or the BeatsX into my ear canals. The great thing about these Powerbeats Pro is they don't go into your ears but rather sit on top of the opening. So unlike the BeatsX where I select the smallest silicone, for these I picked the largest which fits most comfortably and blocks other sound. These are great earphones and I'm very glad I bought them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great if you know a few things

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not so sure these are refurbished at all. I say that because they weren’t even cleaned from the last person to use them. Since I got them at a great price I figured I could clean them with isopropyl alcohol and be fine. I ran into another issue with the left earpiece not charging properly when I put it in the case and closed it. This irked me for days until I cleaned the charging spots of the earpiece and case with isopropyl alcohol with a q-tip. Have not had a problem since doing this. If you have issues with it charging, make sure to try this method of cleaning it. The sound and comfort level is amazing with these headphones. I’d say close to the AirPods Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Quality sound and best fitment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally found the best fitting wireless earphones! I feel like I can wear these all day without any ear fatigue or any discomfort. The fit is secure with the different ear tips that are available along with the over the ear hook, these are not coming off. The sound quality is solid. I own other Beats headphones and these are right up there with them. The controls on the earphones are straight forward and it's great that they can be worn independently and you still have access to all the controls regardless of which one you have on. Overall I am really enjoying these and I would definitely recommend these. *P.S. The pair I purchased were refurbished.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pro-beats wireless head

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working excellent. Only 4 stars due to discoloration of charging case

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Feel great.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fit. Great sound! Battery life seems to be hit and miss.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    I Use Them Daily and Love Them!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can be quirky every once in a while, but you simply have to put them back in their cradle for a second. Plenty of sound, and they stay in your ear very well. I mountain bike single track with some small jumps and climbs with the occasional small tree branch contacting my helmet, and they stay very secured. I've never had an issue with them when I run. You can put your phone in your pocket and not worry about losing connection with the earphone that is on the opposite side of your body. In fact, I have yet to lose connection once they have made initial connection.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, no wires. Sometimes only one ear working and must be reconnected with case to work again

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Prefect

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is perfect for my ears. I like the hooks it prevents it from filling down and got damage as I experienced with my previous earbuds. The sound is great quality and the battery is last long. It doesn’t hurt me even I used it a lot. Best earbuds for those their ear can’t keep the earbuds for long time and fell down.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Beats headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound comfortable and they fit well over my ears

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Works great, can't really tell it's a refurb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty darn well, no complaints. Fit well out of the box, with included ear tips. Seems to work as well as any new item, battery life is good, performance/sound good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome for hours of constant usa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because my earbuds were killing my ears after hours of conference calls. They sound great, are comfortable, have great battery life, and the mics work very well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Easy listening

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tone Easy to use Long battery life They don't fall out of my ears

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Good Quality Earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good stay put. I wear them while working out. Very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great for active use, some connection issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for physical activity. The specific ones I got seem to disconnect one earbud occasionally and I have to reconnect them, but otherwise, they are great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Favorite

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite beats I like these better it don’t fell out my ear

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great quality earphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rubber tips can be changed to get a better seal inside your ears. Pairing them is super easy, just open the case in proximity to your IPhone and it puts immediately. Great for the gym!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Two thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable. The sound quality is great and they stay on my ears! The wireless connection is easy to navigate.

    I would recommend this to a friend
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