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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 4,488 reviews
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    stays in while exercising and waterproof

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a number of ear pods that just won't stay in my ear while exercising, I tried these over the ear kind. And boy did they work. And the clip is bendable to customize the fit. Another surprise is I left one in my laundry and after the wash and dry it still works! Lastly, the button (b logo) is not so sensitive to be triggered when adjusting the earphone like I had trouble with others.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good sound. Functional design.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are tired of your airbuds constantly slipping or falling out of your ear during your excersise then these Beats by Dre might be your solution. The design is comfortable to not notice and the sound is impressive. I highly suggest!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Probeats truly wireless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new headset, especially since the sound is so clear. Though it does not come with a charger, I’m able to use my Apple charger. Plus it doesn’t fall off my ear when I’m exercising. However, I would just like the inner piece to be a little softer cause after a while of wearing them than irritates but most headsets irritate me after wearing awhile so not sure if it’s the headsets of just me so I give it a 5 star.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    GREAT DESIGN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD SOUND, GREAT FOR WORKING OUT, THEY NEVER FEEL LIKE THEY ARE GONNA FALL OUT. Down side, The Phone mic is a little shaky, I'm not always heard clearly on the other end. I purchased a refurbished model for $120, if I had paid full price ($250), I would not had been satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great buy, comfortable, controls on both

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer earphones that hook over the ear so when I'm exercising or just moving a lot they stay on. These are great! They are comfortable, come with different size ear pieces, and they sound really good. I can use them for phone calls as well. One of the selling points for me was that both have the volume/hang up/skip song controls because I often only use one of them and I like to switch off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones work well. Thought they'd hit a little harder for the price, but the clarity is great. And they stay put in my ear.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them for construction work, they stay in your ears well, only wish they had active noise canceling to cut out loud noises. Sound good and have great battery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic quality, easy to connect, and holds a charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Little ears no problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for people with Little ears. Battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 3 out of 5 stars

    Stay put but sound bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to ditch my skullcandy sesh earbuds because they just fell out too much when working out. I had heard these were an excellent option so instead of buying them at full price, I gave the refurb option a try. Packaging was as if they were new but the directions were missing so I had to watch some videos for the basics. I mainly pair them with my Apple Watch and that was an easy process. Overall, they play music. The sound quality is not good, they lack bass even once adjusting any EQ options. Sound wise the Skullcandy buds I had before were way better, but functionality wise, they stay put which was my main need. Other random notes: the pause button is super touchy and they hold a great charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. The battery life is amazing. Comfortable fit.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Make sure you receive all listed parts!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check to ensure all the parts included when it arrives. 1st pair came without the box, charging cable, and rubber earpieces. Called BB and they sent out a second pair which was complete. Had the hassle of calling BB and returning the 1st pair but overall super happy with the purchase. The headphones have a great sound and hug your ear really well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome for workout

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit in your ear really good Nick have a good snug fit on base is excellent sound quality is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Nice set I can use sleeping or running

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a good pair of head phones and so it was between this and air pods. There are some good ones out there that cost more and some good ones even less but these work well too. I found out Apple bought beats so these are essentially the same as AirPods but I found these more aesthetically pleasing. They fit and they have adjustable inserts if needed. You can adjust sounds individually and all. The case charges the head phones wirelessly too

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Beyond my expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually dont buy refurb products but i needed to replace my AirPods and not lay too much. Needless to say they have been a great deal. Not only do they last for almost double my AirPods would… but the sound is just as good. Great product for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose to buy the refurbished for a few reasons. 1. I couldn't convince myself that the original price made sense for any product that is so ever changing. 2. They are backed by the geek squad promise so, whatever the issue, I could get it fixed. 3. You can't benefit from all of the features if you're a droid user which, I am. Mine came with three sets of buds. I chose the med for comfort and the case closes with no problem. I have only worn them once and they are much different than my Samsung buds so, there's still some adjusting.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound. Excellent Battery Life. Comfortable fit

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best for active use and comfort!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is equal or better to the airpods, except these never fall out of my ears and are extremely comfortable to have in for extended periods. The only complaint is the size of the case, but not enough to ding it badly.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    2nd pair Certified now Beats

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second and last pair of Beats that I will purchase. I decided to go with the certified this time which is cheaper and hopefully updated and improved from the original which I am having trouble with and have to get repaired now. But because I purchased the Apple warranty instead of the Best Buy warranty I have to send the first pair off for repair. From what I hear it's no telling how long they will be out for repair. I bought the second pair with part of my BB rewards and I also need them for the gym and they are comfortable for my tiny ears. So fingers crossed my first pair doesn't take weeks or months for repair. The issue I have is they sometimes disconnect and also the left ear goes out at times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    These are the BEST headphones I've owned.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great everything, they could be a little louder but when they're on I can't even tell I'm wearing them. All i know is i prefer these over airpods anyway. Love love love them and bought referbished and can't even tell. Didn't come original box but ooh well. Overall def satisfied

    I would recommend this to a friend