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Customer reviews

Rating 4.3 out of 5 stars with 4484 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 4,484 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. The battery life is amazing. Comfortable fit.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 3 out of 5 stars

    Stay put but sound bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to ditch my skullcandy sesh earbuds because they just fell out too much when working out. I had heard these were an excellent option so instead of buying them at full price, I gave the refurb option a try. Packaging was as if they were new but the directions were missing so I had to watch some videos for the basics. I mainly pair them with my Apple Watch and that was an easy process. Overall, they play music. The sound quality is not good, they lack bass even once adjusting any EQ options. Sound wise the Skullcandy buds I had before were way better, but functionality wise, they stay put which was my main need. Other random notes: the pause button is super touchy and they hold a great charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Make sure you receive all listed parts!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check to ensure all the parts included when it arrives. 1st pair came without the box, charging cable, and rubber earpieces. Called BB and they sent out a second pair which was complete. Had the hassle of calling BB and returning the 1st pair but overall super happy with the purchase. The headphones have a great sound and hug your ear really well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Freedom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried multiple pairs of wireless headphones and these are the first that I’ve felt truly free wearing. They fit better and stay in place, so I’m not constantly worried that I’ll drop one. Sound is good too. Happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound. Excellent Battery Life. Comfortable fit

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even 10 years after my first pair they’re still the best. Here I am again 12 pairs of all the other and im Back purchasing the ones I know. The sound is crispy and clear I can hear others talking when the sound is level. But if the music is turned up good bye outside world. I will purchase another pair when these go out.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    great refurbished product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have purchased refurbished items from best buy before and these did not disappoint. headphones came in looking brand new, all earbud sizes included, and nothing missing. great deal at 50% off of retail, highly recommend best buy refurbished

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome for workout

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit in your ear really good Nick have a good snug fit on base is excellent sound quality is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Nice set I can use sleeping or running

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a good pair of head phones and so it was between this and air pods. There are some good ones out there that cost more and some good ones even less but these work well too. I found out Apple bought beats so these are essentially the same as AirPods but I found these more aesthetically pleasing. They fit and they have adjustable inserts if needed. You can adjust sounds individually and all. The case charges the head phones wirelessly too

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    nice quality, itchy ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had wanted to buy these for a while and held off because i have airpods, but i decided to go ahead and get them anyways. overall i would say theyre great headphones, but oftentimes when i leave them in for a while my ears with start itching due to the silicone buds, which doesnt happen to me with my airpods. because of this, ive opted to use airpods for casual, everyday use and the powerbeats for when im in the gym, as ive noticed the powerbeats have an extremely minimal change of falling out and they feel more secure than running with airpods in

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for running

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit and sound, mostly used for audio books while running.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best they last long and they are very clear

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose to buy the refurbished for a few reasons. 1. I couldn't convince myself that the original price made sense for any product that is so ever changing. 2. They are backed by the geek squad promise so, whatever the issue, I could get it fixed. 3. You can't benefit from all of the features if you're a droid user which, I am. Mine came with three sets of buds. I chose the med for comfort and the case closes with no problem. I have only worn them once and they are much different than my Samsung buds so, there's still some adjusting.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    So so..

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my eyes on these Beats by Dr Dre as my AirPod’s kept falling out of my ears. Well these have joined the club as they hurt my ears if worn for long periods of time. However they keep the charge for long. The sound is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    2nd pair Certified now Beats

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second and last pair of Beats that I will purchase. I decided to go with the certified this time which is cheaper and hopefully updated and improved from the original which I am having trouble with and have to get repaired now. But because I purchased the Apple warranty instead of the Best Buy warranty I have to send the first pair off for repair. From what I hear it's no telling how long they will be out for repair. I bought the second pair with part of my BB rewards and I also need them for the gym and they are comfortable for my tiny ears. So fingers crossed my first pair doesn't take weeks or months for repair. The issue I have is they sometimes disconnect and also the left ear goes out at times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Refurbished isn’t always bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase these refurbished earbuds the price was spot on cheep there so reliable great sound I use them on a daily battery life is great having no issues highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I’ve ever had. I wear them when I’m at the gym and they stay put. Definitely recommend. Had AirPods prior to this so these are an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    These are the BEST headphones I've owned.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great everything, they could be a little louder but when they're on I can't even tell I'm wearing them. All i know is i prefer these over airpods anyway. Love love love them and bought referbished and can't even tell. Didn't come original box but ooh well. Overall def satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my boyfriend. He works at a golf course and says they stay on his ears all day. He mentioned that the sound is good. I did hear him say once that if he wears them for awhile without breaks, they do hurt his ears a little.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Better quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price. Longer battery time and good sound quality

    I would recommend this to a friend
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