4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4491 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 221 Showing 4,401-4,420 of 4,491 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my refurbished Powerbeats pro in the mail. I was disgusted to open my package and see that there was EARWAX on the earbuds of the headphones. Clearly they have not been geek squad certified. After Cleaning them off and plugging them in, I then found that they don’t even work. I am extremely disappointed in Best Buy’s services and quite frankly disgusted that I just received a random person’s earwax in the mail. DO NOT PURCHASE THESE. I am now spending so much time, trying to hear back from Best Buy on how they are going to fix this issue!! Talk about not following safety guidelines, this company just sent me another human’s bodily fluid in the mail!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent and purposeful. Good bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr Alvarado

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The beats work great have not had any problems or issues wit them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are overall the best bass-heavy earbuds ive ever tried.!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    A must for Active users

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit. User friendly to those on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great.I would highly recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very nice and I know that I would not loss it cause it’s behind my ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound,waterproof and perfect price…..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SOUND LOVE MY BEATS USE THEM ALL THE TIME GREAT ON CALLS

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerbeats

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfectly! I enjoy the sound and microphone works like new

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Refurbished but works as brand new. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BETTER THAN AIRPODS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than AirPods these should be the face of apple

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Powerbeats pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome to work out in , they don’t fall off or even slide a bit .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Feeling the Beats

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for and great quality at a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Fantastic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and stay in place while i exercise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great! I read reviews about buying refurbished items and was worried they would come without ear pieces or a charging cable but they came perfect! Everything was in the box and looks/is brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    These were in very good condition!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The beats came in perfectly fine and no damage whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Doesn't hold charge anymore

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style and sound... Microphone is just okay IMO. Three years later the left earbud does not hold charge anymore. Disappointing. I like this wrap around style and don't want to buy this again if it's just going to fail again in a few years.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item and price is good, recommend for someone active

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it , got exactly what i wanted for a good price.

    I would recommend this to a friend