4th of July Appliance Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 4,488 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    No charging cable

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received the refurbished power beat pros. First let me say that I realize they are refurbished. I had no expectations of a brand new product. They arrived in a plain white box that’s been taped up. The ear phones are in the charging case and that is literally all that’s in the box. No charging cable and no silicone ear pieces. According to the specifications, these both should have been included. These are completely dead so I can’t even see if they work until I get this type of cable. After 15 minutes with support, I’m told my options are to return to the store for a refund or I can ship it back to them for a refund. According to the website, they are not in stock at my local store. Wont be getting anything refurbished from Best Buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Better Sound the Powerbeats 3

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an upgrade from my Powerbeats 3 but my biggest complaint is they don't both connect all the time. Often one of them will not connect but the other does.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Beats Pro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, great fit, excellent battery life!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Dre Product awesome

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sync right all your apple products with no problem, great sound, my battery last as long as my 8 hour shift at work.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent i have tried other audio systems these are the best sound quality Excellent they are comfortable to wear and battery life is all of 15 hours on a single charge

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Get these before its too late.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement pair that reminded of the lovely sound quality of these Beats. I was skeptical of getting a refurbished unit, but was informed that they have the same warranty as new. I like how they fit on my ear and stay in place during movement.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    you won’t regret it!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the beat headphones i’ve ever owned. they’re comfortable, stay in your ears, and the sound is amazing. love love love these! they’re the best for hot yoga

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    They stay where you want them

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So as far as sound quality they are good. For use when running or other activities they are great for staying in place. I got these refurbished and so I’d say they were worth the money. Would I buy them at full price probably not.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid audio quality and not having to worry about falling off your ear is a good feature.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable to wear for a long time

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    No regrets

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my boyfriend and he loves them! He wears them to work and to the gym and loves how convenient and stable they are. The battery life is great and so is the quality of sound.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best beats!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these beats! I use them for work and the noise cancellation is perfect since I work in a loud area. 100% recommend if you don’t like the headphones, and great for the gym too!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Refurbished and loving it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent addition to my admittedly unnecessary collection of earbud and headphones (wired and wireless). Great sound, fit, and waterproof/resistant capabilities are really useful when exercising. Bluetooth pairing is a snap with iPhone Pro Max, iPad and my Android devices. Refurbished but fine by me!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Beats ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing! love the case and especially that battery can last very long time without charging all day. Best purchase ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Powerbeats/Best buy is the best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family has always bought and owned Powerbeats. The best part about it, we buy from best buys open box. They always have great deals, and never fails!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent quality

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Love how iPhone turns them on and off automatically. Also, connects Bluetooth with iPhone. Shows charging status and battery life on iPhone. Sound is very good and mic is very clear. Charging case is great to recharge on go but also a great carrying case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great alternative to airpods with better fit

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and Apple ecosystem integration with a better ear fit than my Airpods Pro while keeping a similar sound and freedom of use. Superb wireless for workouts, study, or media consumption.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    ! MUY BUENOS !

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are luxurious! very comfortable and ergonomic to the size of the ear, very good sound and fidelity, and at a very good price, I am super comfortable with them, thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Up until I had been an airpod user but these are way better. Definitely will be purchasing a pair for my wife.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great set

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality and ability to stay on while working out is worth the price.

    I would recommend this to a friend