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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 4,488 reviews
  • Rated 4 out of 5 stars

    Awesome with caveats

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these things. The ONLY negative is the erratic charging issue that Apple refuses to acknowledge. The charging port is magnetic and should align the contacts to charge the buds. I'm not sure what the problem is but the charging happens sometimes, sometimes it doesn't. Real pain when you go to use them and one bud is dead. Make sure you see BOTH buds on your iPhone as charging before you leave them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great purchase!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing because the battery is the best and they are very soft

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for workouts!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for working out! You never have to worry about them falling out and the sound quality is great!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    They’re ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how I’m able to have these in my ear without them falling out while I’m working. They are ok but I will say this, they do make the inside of my ears itch a little it just may be a little reaction to my ears but overall I like them and it works for me. The sound could be a little better but I am working in a commercial truck and it just may be the truck is loud

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, great compatibility with my iPhone, love that Siri gives me updates and messages asap. Great sound and good phone calls. Great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Ok quality for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They headphones have a great fit around the ears, but the volume is lower than expected for in ear. Work great in reality quiet settings. Street noise can be a problem when running.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    None Better!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only gave them 4 stars because they not as loud as my Powerbeats 3. However, they are just as powerful. Great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sounds. I enjoy my music quality and noise blocking while I'm talking on the phone. Also the fit is comfortable too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is awesome. Sound quality is better than other brand out there.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Left earpod wouldn't charge, kept dying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they worked, they sounded pretty good. The part that goes over the ear was too big for me, but that's not the end of the world. My complaint is that the left earpod wouldn't hold a charge, even after an entire night of sitting in the case, and died within a few minutes of turning it on. That happened 3 times before I decided to return them. I assume it's an issue with the refurbishment, not necessarily with the earpods themselves, but I'm not a earpodologist.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason why it doesn’t have five stars is because sometimes there is a connection issue where one earbud isn’t working properly but I’m able to fix it after. Other than that it works great. Got it about a year or two ago.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    my favorite powerbeats

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these airpods... I can wear them wherever i go. Ver comfortable use and they dont fall off my ear..

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I go to the gym a lot and needed something to replace my wired earphones. Bought these and they fit really snug and sound amazing. I was stuck between these and the airpods but I'm glad I stuck with these.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Much improved design and better fitting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third pair of Powerbeats and they have yet to let me down. These pros sound better than the previous versions and fit very well during workouts or movement.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Dr. Dre must be deaf.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connectivity was good, comfortable enough and very secure, although the over the ear pieces can interfere with hat and sunglasses. Had no issues with battery life. Did not like the sound quality at all, very cold and mechanical, music lacked life and drums sounded like cardboard and cymbal decay sounded like a cheap electronic kit, some stuff sounded ok, but I'd say ~60% of the music I put it just did not sound right. I also occasionally experienced some weird volume unevenness (like a few seconds every hour), not sure if that was possibly due to some poor fit or something else, it was not noticeable when I was intentionally wiggling my head or the earphones to test.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 4 out of 5 stars

    Powerbeats pro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery life, great fit. Make sure to place properly in the casa or won’t charge

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Love these buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a significant upgrade, mine looked felt new, just missing one set of the sized bud covers to fit ( still three included) these are great for commute, exercise, so glad I bought and good savings over new...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished? They work like new!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though they are refurbished they work just like new, have not had any issues with the. The connectivity & sound quality is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, excellent feel around the ear. Wish I could have purchase Geek Squad with this purchase, but i'm sure I won't have any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have the wired version of these when they first came out. I have had many different true wireless headphones over the years. I usually have the same issue regardless of the manufacturer or style, they fall out of my ears. I decided to give these a try and was amazed at how well they fit using the right tips. The music is great on these and they withstand whatever type of workouts I throw at them. These will be my number one go to earbuds.

    I would recommend this to a friend