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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 4,488 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great alternative to AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great. They are lightweight they sound great and don’t interfere with my glasses. They also stay put in my ear canal with two piece ear tip. I liked the ear tips so much I bought them for my AirPods Pro and now they stay in my ear canal as well. I use these for gym and exercise

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with good sound but occasionally difficult to use function buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Buyers Beware!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received these earphones you can clearly tell that they had been used by someone prior. It came in missing a few things, eartips, stickers, warranty claim, manual book, etc. Which to me was no big deal. The earphones sounded great with plenty of bass & are very lightweight. As much as I wanted to keep them, I returned them because the left earphone’s pause/play button would continuously get stuck. Figured I’d bring it in to Geek Squad at Best Buy and they would fix it since it’s still under the 3 month manufacture warranty for a refurbished item. The Geek Squad associate tells me, yea not a problem we can ship it out for you get it fixed & have it back in about 2 weeks but it will cost you $84.95 to ship the item out since you don’t have Apple care. Never in the ad listing was this scenario ever mentioned & I told him are we shipping a car across the country? Long story short I left the earphones right there and got my refund. Best Buy needs to clarify this type of “shipping fee” in their listing before customers make a purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy to pair, east to use, different ear buds for comfort included.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My go to

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to for wireless earbuds for those of you who are physically active. The Powerbeats Pro have great sound quality and will stay on your ears securely.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not know they were refurbished. I asked representative and was told they were new. So far the beats work good and the representative was very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Beats has done it again

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design and size. Comfortable to wear long periods of time. The sound quality is absolutely amazing

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Purchased as a gift: Comfortable & quality sound!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these earbuds as a gift and my friend loves them! They find them comfortable and the sound is terrific!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for runners. If you run a lot or go to the gym you should definitely try these out. I would say that the bass is not too good these headphones are very midrangy. But tye quality and fit are perfect. I love that they automatically connect to tour iphone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love these earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. The sound is amazing and you can’t even tell they were a refurb!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery, excellent product with nice color. Sounds good and the battery life has been perfect.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were basically brand new. The only indication they weren't brand new was the box had been opened before, but nothing else had been touched. My only complaint is that every once in a while the connection will drop for a split second, but that could be my phone and not the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love being truly wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice headphones only complaints are the steep price and finding a good seal for sound when running outdoors, the latter of which is more of a person issue. Def recommend if you’re more active than the average person and want yo invest in your fitness.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for fitness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and great sound when working out. They stay in place in your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this and works amazing. Fits good and can be active without earphone coming off

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Just have trouble to changing them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go to!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My third pair ! Because I can’t keep up with them. But they are my go to. They don’t hurt the inter ear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can't go wrong with Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Siund and bass are perfect. Love how they turn on and off when removing from ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones pack a powerful punch. And best of all they fit snug into my ear and never fall out.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very good and the sound is awesome I love the battery life on it

    I would recommend this to a friend